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Article ID: 133440 - Last Review: November 2, 2013 - Revision: 3.0

This article was previously published under Q133440
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center

Symptoms

When you start Windows, you may receive the following error message on a blue screen:
WINDOWS This program has caused a Fatal Exception 0D at 00457:000040B1 and will be terminated.
Pressing any key causes the screen to turn black and the computer to stop responding (hang).

Cause

This error message can occur if you are using Adobe Type Manager with certain video adapter drivers and the Hardware Acceleration setting is not set to Full.

Resolution

To resolve this issue, set the Hardware Acceleration setting to Full. To do so, follow these steps:
  1. Restart your computer in Safe mode. To do so:
    • Windows 95:

      Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.
    • Windows 98:

      Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. For more information about Windows 98 startup, please see the following article in the Microsoft Knowledge Base:
      178548  (http://support.microsoft.com/kb/178548/EN-US/ ) No 'Starting Windows 98' Message at Startup
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click System.
  4. Click the Performance tab, and then click Graphics.
  5. Move the Hardware Acceleration slider all the way to the right (to the Full setting), and then click OK.
  6. Click OK. When you are prompted to restart your computer, click Yes.

More information

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Applies to
  • Microsoft Windows 95
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbfatalexerr0d kbprb KB133440
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