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Article ID: 153213 - Last Review: February 28, 2014 - Revision: 2.3

This article was previously published under Q153213
This article has been archived. It is offered "as is" and will no longer be updated.

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SYMPTOMS

You cannot change the Windows NT account information from within the Microsoft Exchange client for Macintosh when the profile is configured to use AppleTalk and the Microsoft Exchange Server is running under Microsoft Windows NT version 3.51.

Note: If the primary domain controller (PDC) is running Windows NT 4.0, please see the following articles in the Microsoft Knowledge Base:
127943  (http://support.microsoft.com/kb/127943/EN-US/ ) Mac Client Can't Log On Because Password Has Expired

140641  (http://support.microsoft.com/kb/140641/EN-US/ ) Updated Samsrv.dll Supports AppleTalk and Banyan Vines Clients

WORKAROUND

There are two ways you can work around this problem:

Workaround 1

  1. Open the Chooser and click AppleShare.
  2. Select the AppleTalk Zone where the Microsoft Exchange Server is located.
  3. Select the appropriate file server name.
  4. Click Set Password and follow the prompts.

Workaround 2

  1. Make sure MacTCP 2.0.6 or higher, OpenTransport TCP/IP, is configured. This can be tested by using MacTCP ping, to make sure the Microsoft Exchange Server name can be resolved. Use Ping exchsrvr1.
  2. Use TCP/IP in the profile instead of AppleTalk. To do this:
    1. Open the Microsoft Exchange Settings tool.
    2. Click Show Profiles, Add, and Next, and type a name.
    3. Make sure TCP/IP is selected.
    4. Enter the appropriate account and Microsoft Exchange Server name.
    5. Finish creating the profile and make it the profile to be used when starting the Microsoft Exchange client.
    6. Close the Microsoft Exchange Settings tool.
  3. Start the Microsoft Exchange client.
  4. To change the Windows NT password, on the Tools menu, click Options, and click Microsoft Exchange Server.
NOTE: This workaround will only work if the PDC is Windows NT version 3.51 or higher. The Microsoft Exchange Server must also be at Service Pack 2 or later.

Workaround 3

  1. Upgrade the Microsoft Exchange Server computer to Windows NT 4.0.
  2. Upgrade to Microsoft Exchange Service Pack 2. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
    S E R V P A C K
  3. See 156182  (http://support.microsoft.com/kb/156182/EN-US/ ) for complete list of steps, including adding registry entries to Windows NT PDC.

MORE INFORMATION

If the primary domain controller (PDC) is running Windows NT 4.0, please see the following articles in the Microsoft Knowledge Base:
127943  (http://support.microsoft.com/kb/127943/EN-US/ ) Mac Client Can't Log On Because Password Has Expired

140641  (http://support.microsoft.com/kb/140641/EN-US/ ) Updated Samsrv.dll Supports AppleTalk and Banyan Vines Clients
NOTE: You need the following settings, depending on the transport the you are using, on the Primary Domain Controller for this to work. These settings are not in the registry by default.

PDC Registry Settings:
   HKEY_LOCAL_MACHINE\system\currentcontrolset\lsa

   NetwareClientSupport REG_DWORD 1
   TCPIPClientSupport REG_DWORD 1
   AppletalkClientSupport REG_DWORD 1
   VinesClientSupport REG_DWORD 1
				

APPLIES TO
  • Microsoft Exchange Client 4.0 for Macintosh
  • Microsoft Exchange Client 5.0 for Macintosh
  • Microsoft Windows NT 3.51 Service Pack 5
Keywords: 
kbnosurvey kbarchive kbusage KB153213
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