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Article ID: 168098 - Last Review: January 19, 2007 - Revision: 7.1

 
This article was previously published under Q168098

SYMPTOMS

When you try to open a password protected file in Word, one or more of the following error messages may be displayed:

  • Cannot convert password protected documents
  • Word cannot open the document.

CAUSE

Access to a file is restricted when the document has been saved with any type of password protection. All of the converters in Microsoft Word will not convert password protected files.

WORKAROUND

Open and re-save the document without password protection in the original program before you open the document in Word.

MORE INFORMATION

You cannot convert a password-protected file created in another word processor (such as Word Perfect, AmiPro, or Enable) from any version of Word.

NOTE: The password protection feature in Word requires you to type a case- sensitive password before you can open a document. Word converters do not prompt you for the password, and will not allow you to convert a password protected document.

REFERENCES

For additional information, please see the following articles in the Microsoft Knowledge Base:
193545  (http://support.microsoft.com/kb/193545/EN-US/ ) WD: Password Protection Lost When Saving as Earlier Versions

121000  (http://support.microsoft.com/kb/121000/EN-US/ ) Enable Word Processing Converter Capabilities and Limitations

141012  (http://support.microsoft.com/kb/141012/EN-US/ ) Find Fast Does Not Index Password Protected Files

APPLIES TO
  • Microsoft Word 97 Standard Edition
Keywords: 
kbbug kbfaq KB168098
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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