When you shut down your computer after you install Internet Explorer with
the Windows Desktop Update component, your computer may stop responding
This behavior can occur if you have one or more network drives mapped on
your computer with the Windows Desktop Update component installed.
This problem no longer occurs in Internet Explorer 4.01 Service Pack 1.
To obtain Internet Explorer 4.01 Service Pack 1, please visit the
following Microsoft Web site:
To work around this behavior, delete your network drive mappings. To do
so, follow these steps:
- Double-click My Computer on the desktop.
- Right-click one of the network drives, and then click Disconnect.
- Repeat steps 1-2 for each network drive.
You can also work around this behavior by removing the Windows Desktop
Update component. To do so, follow these steps:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs, click Internet Explorer 4.0 in the
list of installed programs, and then click Add/Remove.
- Click "Remove the Windows Desktop Update component, but keep the
Internet Explorer 4.0 Web browser," and then click OK.
This behavior may also occur if you install Microsoft Outlook 98 from a
shared network drive, and a version of Internet Explorer earlier than
version 4.01 is installed on your computer. Outlook 98 automatically
upgrades earlier versions of Internet Explorer with Internet Explorer
For additional information about how to resolve issues with shutting down
Windows 95, please see the following articles in the Microsoft Knowledge
How to Troubleshoot Windows 95 Shutdown Problems
Shutdown Hangs After "Please Wait While..." Screen