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Article ID: 187214 - Last Review: October 26, 2013 - Revision: 2.0

This article was previously published under Q187214
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center

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Symptoms

While you are installing Windows and Setup restarts your computer for the last time, you may receive the following error message on a blue screen:
A fatal exception 0E has occurred at 0028:C02A0201 in VXD IOS(04)+00001FC9.

Cause

This issue can occur if Corel CD Creator 2.0 is installed on your computer. Windows is incompatible with the Cdraspi.vxd file installed by Corel CD Creator 2.0.

Resolution

To resolve this issue, follow these steps:

Windows 95 and Windows 98

  1. Start Windows 95/98 in Safe mode. To do so, follow the steps in the appropriate section below:

    Windows 95

    Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

    Windows 98

    Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.
  2. Click Start, point to Find, and then click Files Or Folders.
  3. In the Named box, type cdraspi.vxd, and then click Find Now.
  4. In the list of found files, right click the Cdraspi.vxd file, and then click Rename.
  5. Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and then press ENTER.
  6. Restart your computer normally.

Windows Me

  1. Start Windows Me in Safe mode: Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.
  2. Click Start, point to Search, and then click Files or Folders.
  3. In the Search for files or folders named box, type "cdraspi.vxd", and then click Search Now.
  4. In the list of found files, right click the Cdraspi.vxd file, and then click Rename.
  5. Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and then press ENTER.
  6. Restart your computer normally.

More information

For more information about this issue, please contact Corel Technical Support.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site: -
  http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)  


The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Applies to
  • Microsoft Windows 95
Keywords: 
kbnosurvey kbarchive kb3rdparty kberrmsg kbfatalexerr0e kbprb kbsetup KB187214
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