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Article ID: 187268 - Last Review: January 23, 2007 - Revision: 1.2

This article was previously published under Q187268
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center

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SYMPTOMS

When you install Windows 98, you may receive the following error message when you type your Product Key and then click OK:
Application Error
SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C

MSGSRV32 caused an General Protection Fault in PIDGEN.DLL

This behavior may also occur if you start your computer with a Windows 98 Startup disk and then try to install Windows 98 from CD-ROM, or if you attempt to view your hardware configuration using the System Information Tool.

CAUSE

This behavior can occur for either of the following reasons:
  • You are running Setup from the floppy disk version of Windows 98 and you typed the incorrect Product Key.
  • Your computer's date is set incorrectly.

RESOLUTION

To resolve this issue, use the appropriate method:

Incorrect Product Key

Type the correct Product Key or, if you have misplaced your Product Key, contact Microsoft Technical Support to obtain the correct Product Key for Windows 98.


Incorrect Date

Reset you computer's date to the correct date. To do so, follow these steps:

Windows 95:
  1. Click Start, point to Settings, click Control Panel, and then double- click Date/Time.
  2. Adjust the date to the correct date, and then click OK.
MS-DOS Prompt:

At the command prompt, type date, press ENTER, type the correct date, and then press ENTER.

APPLIES TO
  • Microsoft Windows 98 Standard Edition
Keywords: 
kberrmsg kbgpf kbprb kbsetup KB187268
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