Microsoft small business knowledge base

Article ID: 187360 - Last Review: January 9, 2015 - Revision: 1.2

This article was previously published under Q187360
This article has been archived. It is offered "as is" and will no longer be updated.
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  ( ) Windows 98 and Windows Me Error Message Resource Center


When you attempt to view a Web page using the Web browser included with Procomm Plus version 4.0, you may receive a general protection (GP) fault in the Kernel32.dll file.


To work around this issue, use Internet Explorer included with Windows 98 instead of the Web browser included with Procomm Plus version 4.0. To do so, follow these steps:
  1. Click Start, point to Programs, point to Accessories, and then click Dial-Up Networking.
  2. Double-click the Dial-Up Networking connection for your Internet service provider (ISP).
  3. When you are connected to your ISP, click Start, point to Programs, point to Internet Explorer, and then click Internet Explorer.
For information about a possible resolution to this issue, contact QuarterDeck.


The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

  • Microsoft Windows 98 Standard Edition
kbnosurvey kbarchive kb3rdparty kberrmsg kbgpf kbkern32dll kbprb KB187360
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