After you install Windows, you may receive the following
error message when Windows starts:
Exception 0E has occurred at 0028:XXXXXXXX in VXD SYMEvent(02)+XXXXXXXX.
This behavior can occur if an older version of a Symantec
program (such as Norton AntiVirus) is installed.
This workaround may make your computer or your network more
vulnerable to attack by malicious users or by malicious software such as
viruses. We do not recommend this workaround but are providing this information
so that you can implement this workaround at your own discretion. Use this
workaround at your own risk.Note
An antivirus program is designed to help protect your computer
from viruses. You must not download or open files from sources that you do not
trust, visit Web sites that you do not trust, or open e-mail attachments when
your antivirus program is disabled.
For additional information about computer
viruses, click the following article number to view the article in the
Microsoft Knowledge Base:
Computer viruses: description, prevention, and recovery
WARNING: Using Registry Editor incorrectly can cause
serious problems that may require you to reinstall your operating system.
Microsoft cannot guarantee that problems resulting from the incorrect use of
Registry Editor can be solved. Use Registry Editor at your own risk.
For information about how to edit the registry, view the "Changing Keys And
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the registry before you edit it.
To resolve this issue, disable the Symantec Symevnt.386 file. To do
so, follow these steps:
- Use Registry Editor to delete the following registry key,
if it exists:
- Click Start, click Run, type
sysedit, and then click OK.
- On the Window menu, click System.ini.
- On the Search menu, click Find.
- In the Find box, type symevnt.386,
and then press ENTER.
- Place a semicolon (;) at the beginning of the line that
- On the File menu, click Save, and then click Exit on the
- Restart your computer.
- After Setup has finished successfully, reinstall the
Symantec program. If the problem continues to occur, contact Symantec for
The Symevnt.386 file is part of the "Symantec Event
Handler," which is actually a set of files named Symevnt.386, Symevnt1.dll, and
S32evnt1.dll. These Norton files monitor system information and report that
information to Norton AntiVirus and other Symantec utilities.
The third-party product discussed in this article
is manufactured by a vendor independent of Microsoft; we make no warranty,
implied or otherwise, regarding this product's performance or reliability.
You can find additional information about updating Norton products
at the Symantec Web site at:
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.