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Article ID: 190123 - Last Review: June 22, 2014 - Revision: 3.0

If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854  (http://support.microsoft.com/kb/315854/EN-US/ ) Windows 98 and Windows Me Error Message Resource Center
Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

Symptoms

During Microsoft Windows 98 or Windows 98 Second Edition Setup, you may receive the following error message:
A fatal exception 06 has occurred at <XXXX>:<XXXXXXXX>.

Cause

This behavior can occur if an earlier version of McAfee's VirusScan (anti- virus software) or Norton AntiVirus is being loaded from the Autoexec.bat file.

Resolution

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Note An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.

For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
129972  (http://support.microsoft.com/kb/129972/ ) Computer viruses: description, prevention, and recovery
To resolve this issue, disable McAfee VirusScan or Norton AntiVirus. To do so, follow these steps:
  1. Restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command Prompt Only.
  2. At the command prompt, type edit c:\autoexec.bat, and then press ENTER.
  3. Type rem, and then a space at the beginning of the line that contains Vshield.exe.

    If you are using Norton AntiVirus, type rem and then a space at the beginning of the line added by Norton AntiVirus.
  4. Save and then close the Autoexec.bat file.
  5. Restart your computer. Setup should continue.

More information

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.
Keywords: 
kb3rdparty kberrmsg kbfatalexerr0d kbfatalexerr0e kbprb kbsetup KB190123
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