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Article ID: 191425 - Last Review: June 27, 2007 - Revision: 5.4

 
This article was previously published under Q191425

SYMPTOMS

If you install version 1.0a of any of the Barney software titles listed in the applies to section of this article after you have installed version 1.0 of the software title, Parent's Room Help contains information only about version 1.0a. Parent's Room Help for version 1.0 is not available.

If you install version 1.0 of any of the Barney software titles listed in the applies to section of this article after you install version 1.0a, you receive a series of error messages when you attempt to view the CD Title Information in the Parent's Room Help file.

CAUSE

This behavior occurs because the Parent's Room Help program is different for versions 1.0 and 1.0a. Version 1.0 of the Barney software titles uses an HTML Help program, and version 1.0a uses WinHelp. Each of these Help programs use different Help files.

RESOLUTION

To resolve this issue, download and install the Acthelp.exe file. The following file is available for download from the Microsoft Download Center:
ACTHELP.EXE (http://download.microsoft.com/download/actimatesbarney/update3/1/win98/en-us/acthelp.exe)
Release Date: Aug-14-1998

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

This file installs updated Help files for all of the ActiMates Barney software titles and updates the Start menu shortcuts so they point to the correct Help files.

For information about how to determine the version of Barney software you are using, see the following article in the Microsoft Knowledge Base:
189788  (http://support.microsoft.com/kb/189788/EN-US/ ) ActiMates Barney Titles: How to Determine the Program's Version

STATUS

Microsoft has confirmed this to be a problem in the Microsoft ActiMates Barney software titles listed in the applies to section of this article.

APPLIES TO
  • Microsoft ActiMates Barney Goes to the Circus
  • Microsoft ActiMates Barney Under the Sea
  • Microsoft ActiMates Fun on the Farm with Barney
  • Microsoft ActiMates PC Pack
  • Microsoft ActiMates PC Pack 2
Keywords: 
kbdownload kberrmsg kbprb kbsetup KB191425
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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