When a non-administrator opens a file from within an application such as
Microsoft Paint, an access violation (AV) could occur causing the
application to terminate.
Restarting the system is required to clear the problem. The AV occurs in
the MFC DLLs. The problem does not occur if the user is an administrator.
If Shell32.dll is invoked before Rpcss.exe, shell calls CreateEvent() to
create a certain event. An incorrect parameter passed on this call adds
restrictions (security) on the event object.
The problem does not occur if Rpcss.exe initializes first because the right
parameters are passed on the call to create the same event.
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the
latest service pack, please go to:
how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
Microsoft has confirmed this to be a problem in Windows NT version 4.0.
This problem was first corrected in Windows NT 4.0 Service Pack 5.