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Article ID: 196473 - Last Review: January 23, 2007 - Revision: 2.2

This article was previously published under Q196473
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824  (http://support.microsoft.com/kb/257824/EN-US/ ) OL2000: Differences Between Outlook and Outlook Express

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SYMPTOMS

If you add or delete an Internet Message Access Protocol (IMAP) folder using an e-mail client other than Outlook Express, the folder change may not appear in Outlook Express.

CAUSE

Outlook Express does not synchronize its folder list with the list of folders on an IMAP server each time it is started. You must manually perform this synchronization.

RESOLUTION

To manually synchronize the Outlook Express folder list with the folder list on an IMAP server:

Outlook Express 4.0, 4.01

  1. Right-click the IMAP server node in the folder list.
  2. Click Refresh Folder List.

Outlook Express 5

  1. Click the IMAP server node in the folder list.
  2. Click IMAP Folders.
  3. Click Reset List.
  4. Click the folder name in the folder list, and then click Show.
  5. Click OK.

APPLIES TO
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 4.01 Service Pack 1
  • Microsoft Outlook Express 4.01 Service Pack 2
  • Microsoft Outlook Express 4.0
Keywords: 
kbui kbprb KB196473
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