On a multi-user computer, one or more users may not be able to use the
Office programs with the Outlook 2000 Journal. When a user clicks Options
on the Tools menu, the Office programs do not appear in the "Also record
files from" box when you click Journal Options.
The logon profile for the user does not contain registry information for
the Office programs installed on the computer. Because this information is
not available to the Windows logon profile, the Journal feature in Outlook
does not allow you to record files from the Office programs.
It is recommended that before reinstalling Office 2000 that you disable
user profiles. This way the required information will be written to the
default profile and will be included in the users profiles. Windows NT
users will need to re-install Office as that logged in user.
To disable user profiles on Windows 95/98, follow these steps:
NOTE: Because there are several versions of Windows, the following steps
may be different on your computer. If they are, please consult your product
documentation to complete these steps.
- Click Start, point to Control Panel, and then double-click the Passwords
- On the User Profiles tab, click "All users of this computer use the same
preferences and desktop settings" (Windows 98) or "All users of this PC
use the same preferences and desktop settings" (Windows 95).
- Click OK and restart the computer.
To set up the computer so that the Office programs appear in the "Also
record files from box" for the user, log on to the computer as the user who
is having this problem and run the Office Setup program. This will register
the Office programs. To do this, follow these steps:
- Click Start, and then click Run.
- In the Open box, type:
where "<disk>:\" is the CD-ROM drive that contains the Office
- When the Maintenance Mode screen appears, click Repair Office.
- Click "Reinstall Office 2000" and then click Finish.
After the Setup program has finished, the Office programs installed on the
computer will be available in the "Also record files from" box when you
click Journal Options.
For more information about manually setting Outlook journal registry
entries, please see the following article in the Microsoft Knowledge Base:
: OL2000: Setting Outlook Journal Registry Entries
For more information about automatically recording items in the Journal,
click Microsoft Outlook Help on the Help menu, type "Activities that can be
automatically recorded in Journal" in the Office Assistant or the Answer
Wizard, and then click Search to view the topic.