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Article ID: 197605 - Last Review: February 21, 2014 - Revision: 1.2

This article was previously published under Q197605
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft FrontPage 98 version of this article, see 179188  (http://support.microsoft.com/kb/179188/ ) .

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SYMPTOMS

When you view a page that contains a form that is configured to send the form results to an e-mail address, you may receive the following message on the page rather than the form:
[FrontPage Save Results Component]

CAUSE/RESOLUTION

Case 1

Some FrontPage components, referred to as browse-time components, interact with a Web server and do not function when you use them on a disk-based Web. Browse-time components function only when you use the Hypertext Transfer Protocol (HTTP) to browse to a Web server on which you installed FrontPage Server Extensions.

To correct this problem, publish your Web to a FrontPage extended Web server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
265072  (http://support.microsoft.com/kb/265072/ ) F000: Mail form does not send e-mail from a disk-based FrontPage Web

Case 2

Your Web was converted from a disk-based Web to a FrontPage Server Extensions Web, but your form still refers to the disk-based location for saving your forms results.

To correct this problem, open your form in FrontPage and change the location to where you want your form results saved. To do this, right-click the form, click Form Properties on the menu that appears, and then do one of the following:
  1. Click Browse to select the location where you want to send your form results.

    For example, change the Look in box in the Current Web dialog box to _private and select the form-results.txt file (or the file you want to save your form results to).

    -or-
  2. In the File name box, type or correct the path to the file you want to save your form results to.

Case 3

This problem may occur because the e-mail transport on the computer that hosts your Web is not configured correctly. To correct this problem, configure the Web server for e-mail transport. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
196489  (http://support.microsoft.com/kb/196489/ ) HOW TO: Set up forms for e-mail on Internet Information Server
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
310931  (http://support.microsoft.com/kb/310931/ ) Where to find the FrontPage 2000 Server Extensions Resource Kit (SERK)

Case 4

This problem can occur if you use a third-party FTP program to copy your Web to an Internet server. Some FrontPage components do not function unless you transfer the entire contents of your Web. For additional information about how to publish a FrontPage Web to an unextended web server by using FTP, click the following article numbers to view the articles in the Microsoft Knowledge Base:
198523  (http://support.microsoft.com/kb/198523/ ) HOW TO: Publish a FrontPage Web
301553  (http://support.microsoft.com/kb/301553/ ) How to publish to an Unextended Web Server by using FTP in FrontPage 2000

APPLIES TO
  • Microsoft FrontPage 2000 Server Extensions
  • Microsoft FrontPage 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbwebpublishing kbwebserver kbforms kbemail kbfix kbprb KB197605
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