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Article ID: 197637 - Last Review: October 11, 2013 - Revision: 3.0

This article was previously published under Q197637
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SUMMARY

Some telephone companies require 10-digit dialing for local calls. That is, the area code must precede the local 7-digit number even if the number is not a long distance call. This article describes three methods for accommodating this situation.

MORE INFORMATION

Method 1

Modify the telephone number in the Outlook Contact record:
  1. Open an Outlook contact.
  2. In the telephone number field, insert your area code, preceded by +1, in front of the contact's telephone number. For example, if your area code is 972 and the contact's local area code is 214, the telephone number in the contact record would look as follows:
    +1(972)214 123 4567
    NOTE: The parentheses are required.
  3. Dial the contact as usual.
NOTE: By typing "+1" as the first number of either a phone or a fax number, you can override any dialing properties that are set by default when you install a modem. It allows you to dial a specific number for a contact. This is useful if you live in an area where you have to dial area codes for local calls, or have to dial 1 (with or without an area code), or have to dial no area code for a phone number that exists outside of your own local area code.

Method 2

Note: This method is for Microsoft Windows 2000 users. Enable 10-digit Dialing for local calls by creating a new 10-digit "Dial-from" location, as follows:

Internet Mail Only installation type:
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Actions menu, point to Call Contact, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. In the Dialing Properties dialog box, delete the name in the "I Am dialing from" field, and type a unique name in its place.
  5. Select American Samoa in "I am in this country/region," and if a number appears in the Area Code field, delete it.

    NOTE: American Samoa does not require the use of an area code.
  6. Type the correct local Area Code in the "For local calls, dial" field. Although the field only displays two digits, all three digits of the area code are used.
  7. Leave the "For long distance calls, dial" field empty, and click OK and Close.
In the Corporate or Workgroup installation type:
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Actions menu, point to Call Contact, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. In the "Phone & Modem Options" dialog box on the Dialing Rules tab, click New and type a unique name in the Location Name field.
  5. Select American Samoa in Country/region listbox.

    NOTE: American Samoa does not require the use of an area code.
  6. In the Dialing Rules area, type the local area code in the "To access an outside line for local calls, dial" field.
  7. Leave the "To access an outside line for for long-distance calls, dial" field empty.
  8. Click OK, OK, and Close.
To place a 10-digit Local Call using this new calling location:
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Actions menu, Point to Call Contact, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. Select the location you created in step 4 above from the list, and click OK.
  5. Type the number you want to dial in the Number field.
  6. Click Start Call.

Method 3

This method works if you are using Windows 98. This is a global change and will affect all dialing on the computer.
  1. Click the Contacts icon on the Outlook Bar.
  2. On the Actions menu, point to Call Contact, and then click New Call.
  3. In the New Call dialog box, click Dialing Properties.
  4. Click Area Code Rules.
  5. Click to select "Always dial the area code (10 digit dialing)."
  6. Click OK, OK, and then Close.
All local phone numbers will now be dialed using the 10 digit format.

APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhowto KB197637
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