DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 198386 - Last Review: May 29, 2012 - Revision: 2.0

This article was previously published under Q198386

SYMPTOMS

When you access shares on a computer running Windows NT Server from a Windows NT client and the IRPstackSize parameter is set too low on the server, you may receive the following error message:

Not enough server storage is available to process this command.

CAUSE

Depending on the hardware configuration of a specific computer, the default value may not be large enough for the Srv service to properly administer shared directories on some of the physical drives. You may see one or both of the following event messages:
   Event ID: 2011  Source: Srv
   The server's configuration parameter "irpstacksize" is too small for
   the server to use a local device.  Please increase the value of this
   parameter.

   Event ID: 0
   Source SRV
   Description:  Description for Event ID 0 could not be found.  It
   contains the insertion string \device\LanManServer
				

You may receive one of the above error message when a Windows NT client tries to access certain shared directories on such a server.

When a Windows for Workgroups client tries to access the same shared directories, the following message will be generated:

Path not found.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition or the individual software update. For information on obtaining the latest service pack, please go to:
  • 152734  (http://support.microsoft.com/kb/152734/EN-US/ ) how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

Service Pack (SP) 5 sets a minimum allowed of 7. It ignores all smaller values, and sets a default of 7 if none is specified.

SP6 sets a minimum allowed of 7. It ignores all smaller values and sets a default of 11 if none is specified.

WORKAROUND

To work around this problem, modify the registry by using the following information.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756  (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows


The registry value IRPstackSize, which may be listed at
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer
   \Parameters
				

defaults to 0x4 if the value is not explicitly present. Valid values range from 0x1 to 0xC (1 to 12).

To increase the value of the parameter when it is not already present, go to the key:
   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
   \LanmanServer\Parameters
				

NOTE: The above registry key is one path; it has been wrapped for readability. For the IRPStackSize change to take effect, the Server has to be rebooted.

The value of IRPStackSize defaults to 0x4 if it is not explicitly present. If the key is not present, click Add Value in Registry Editor. The Value Name should be IRPStackSize and the Data Type is REG_DWORD.

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

APPLIES TO
  • Microsoft Windows NT Server 4.0 Standard Edition
Keywords: 
kbfix kbprb KB198386
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support