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Article ID: 200119 - Last Review: January 11, 2015 - Revision: 2.0

This article has been archived. It is offered "as is" and will no longer be updated.
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

When you attempt to upgrade from Microsoft Windows 95 OEM Service Release 2 (OSR2) to Windows 98, you may receive the following error message:
SU0013
Setup cannot create files on your startup drive and cannot set up Windows 98.

Cause

This behavior can occur if drive C on your computer is configured as a removable media device and the drive is using the FAT32 file system.

Resolution

To work around this behavior, run Setup from within the MS-DOS environment:

  1. Start your computer with a Windows 98 Startup disk. If you do not have one, you may be able to create one on any computer that has a CD-ROM drive. For information about how to do so, please see the following article in the Microsoft Knowledge Base:
    187632  (http://support.microsoft.com/kb/187632/EN-US/ ) How to Create a Windows 98 Startup Disk that Supports FAT32
  2. On the Startup menu, choose Start Computer with CD-ROM Support, and then press ENTER.
  3. At the command prompt, type CD-ROM drive:\win98\setup, where CD-ROM drive is the drive letter assigned to your CD-ROM drive, and then press ENTER.
  4. Follow the instructions on the screen.
Keywords: 
kbnosurvey kbarchive kbenv kberrmsg kbprb kbsetup KB200119
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