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Article ID: 2012555 - Last Review: January 26, 2010 - Revision: 2.0

Symptoms

When you launch the Microsoft Dynamics CRM Email Router Configuration Manager, you receive the following error:

"Email configuration manager was not able to read configuration information."

Cause

The Microsoft.Crm.Tools.EmailAgent.Configuration.bin located at C:\Program Files\Microsoft CRM Email\Service is corrupted or is 0 KB in size.

Resolution

Use one of the following resolutions to resolve this error.

Resolution 1:  Repair or reinstall the Microsoft Dynamics CRM Email Router.

Resolution 2:

  1. Delete the Microsoft.Crm.Tools.EmailAgent.Configuration.bin located at C:\Program Files\Microsoft CRM Email\Service.
  2. Restart the Microsoft Dynamics CRM Email Router service.
  3. Now launch the Email Router Configuration Manager. A new Microsoft.Crm.Tools.EmailAgent.Configuration.bin will be created, and a blank configuration will appear.
  4. Configure all the profiles and the deployments.

If Microsoft Dynamics CRM users are set to use the Email Router, and not a Forward Mailbox, for incoming email, there is a possibility of deleted emails returning to Microsoft Dynamics CRM after implementing this resolution. If an email has not been deleted from the user's mailbox, the Email Router could find a user's email in their Inbox, not find it in Microsoft Dynamics CRM, and create the email in Microsoft Dynamics CRM again. To avoid this, the email should also be deleted from the user's mailbox along with Microsoft Dynamics CRM.

To avoid this situation, 
 regularly take a backup of the following files and store them on the desktop of the same server.

  • Microsoft.Crm.Tools.EmailAgent.Configuration.bin
  • Microsoft.Crm.Tools.EmailAgent.SystemState.Xml

If the Microsoft Dynamics CRM Email Router Configuration Manager fails at launch or the Microsoft Dynamics CRM Email Router service fails to start, replace the above 2 files in C:\Program Files\Microsoft CRM Email\Service. Restart the Microsoft Dynamics CRM Email Router service and then launch the Microsoft Dynamics CRM Email Router Configuration Manager. If the back up of these files is latest, then it will have the complete configuration of the Email Router.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft Dynamics CRM 4.0
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