Microsoft small business knowledge base

Article ID: 201823 - Last Review: January 5, 2015 - Revision: 1.2

This article was previously published under Q201823
This article has been archived. It is offered "as is" and will no longer be updated.


You may experince any of the following symptoms:
  • When you right-click a file, point to Send To, and then click a floppy disk drive, your computer may seem to stop responding (hang). When this occurs, pressing CTRL+ALT+DELETE has no effect.
  • When you try to gain access to a floppy disk drive, Windows seems to hang.


This behavior can occur if you are running Norton AntiVirus with Norton Utilities 3.0, and you are using Norton Disk Health Sensor to scan multiple partitions.


To resolve this issue, Symantec Technical Support recommends upgrading to Norton Utilities version 3.09 or later.

To work around this issue, try creating a Disk Health Sensor for each partition.

When the symptom occurs, pressing CTRL+ALT+DELETE a second time may result in a warning that the system is busy or has become unstable. When you press a key, the Close Program dialog box should appear. Sysdoc32 may be listed as not responding. Click Sysdoc32 and then click End Task to complete the original Send To command.


Symantec Technical Support recommends disabling the Scan Virus sensors from Norton Utilities if you are already using Norton AntiVirus.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
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