When you try to start Microsoft Word for Mac, you receive error:
Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.
This behavior may occur if either of the following conditions is true:
Step 1: Quit all applications
4. Repeat the previous steps until you quit all active applications.
Warning When an application is force quit, any unsaved changes to open documents are not saved.
Step 2: Remove Preferences
Note If you have used the software at all on this computer then removing the preferences may reset any customizations that you have made. These customizations include changes that you made to toolbars, custom dictionaries and keyboard shortcuts that were created.
Step 3: Clean start your operating system
For information how to clean start your Operating system (OS), see Microsoft Knowledge Base article:
2398596 Perform a clean startup (Safe mode) to determine whether background programs are interfering with Office for Mac
If the problem continues to occur, go to the next step.
Step 4: Use the "Repair Disk Permissions" option
You can use the Repair Disk Permissions option to troubleshoot permissions problems in Mac OS X 10.2 or later versions. To use the Repair Disk Permissions option, follow these steps:
Note: The Disk Utility program only repairs software that is installed by Apple. This utility also repairs folders, such as the Applications folder. However, this utility does not repair software that is in your home folder. For more information about the Repair Disk Permissions option, see the following AppleCare article: http://docs.info.apple.com/article.html?artnum=10671
Step 5: Create New User Account
Sometimes, a user's specific information may be corrupted which can cause problems starting, installing or using applications. To determine if this is the case, you can log on as a new user or create a new user account, and then test an application. For steps and instructions on how to create a new user account, click the following article number to view the article in the Microsoft Knowledge Base:
2439218 Testing your user account to troubleshoot Office for Mac applications
Step 6: Remove and then reinstall Office
For information how to remove and then reinstall Office, see Microsoft Knowledge Base article:
2500821 Manually remove Office 2008 for Mac completely from your computer
2398768 How to uninstall Office for Mac 2011