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Article ID: 2028453 - Last Review: June 10, 2011 - Revision: 1.1

Hotfix Download Available
View and request hotfix downloads
 
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows (http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs) .

On This Page

SYMPTOMS

Consider the following scenario:
  • You install the Terminal Services role on a computer that is running an x86-based version of Windows Server 2008.
  • You create a terminal server session from a remote computer that is running Windows Server 2008 or Windows Vista.
  • In the terminal server session, a printer is redirected by using the Terminal Services Easy Print (TS Easy Print) feature.
  • You use an application to print documents to the redirected printer. This application customizes one or more settings in the printing preferences dialog box.
  • You try to print a document by using this application. In the printing preferences dialog box, you click Cancel. Then, you click Print to print the document.
In this scenario, the printer does not print the document.

CAUSE

This issue occurs because the Remote Desktop Connection utility does not transfer the required printer settings to the redirected printer when you click Cancel in the printing preference dialog box.

RESOLUTION

To resolve this issue, install this hotfix on the affected remote clients that are running Windows Server 2008 or Windows Vista.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22689136,19211-May-201015:48x86
Aaclient.mofNot Applicable1,09704-Mar-201005:47Not Applicable
Mstscax.dll6.0.6001.226892,068,99211-May-201015:51x86
Mstscax.mofNot Applicable1,96704-Mar-201005:47Not Applicable
Tsgqec.dll6.0.6001.2268953,24811-May-201015:53x86
Aaclient.dll6.0.6002.22402136,19211-May-201016:58x86
Aaclient.mofNot Applicable1,09703-Apr-200920:41Not Applicable
Mstscax.dll6.0.6002.224022,068,99211-May-201017:01x86
Mstscax.mofNot Applicable1,96703-Apr-200920:42Not Applicable
Tsgqec.dll6.0.6002.2240253,24811-May-201017:04x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22689151,55211-May-201016:15x64
Aaclient.mofNot Applicable1,09726-Feb-201004:05Not Applicable
Mstscax.dll6.0.6001.226892,426,88011-May-201016:18x64
Mstscax.mofNot Applicable1,96726-Feb-201004:05Not Applicable
Tsgqec.dll6.0.6001.2268945,05611-May-201016:20x64
Aaclient.dll6.0.6002.22402151,55211-May-201017:08x64
Aaclient.mofNot Applicable1,09703-Apr-200920:39Not Applicable
Mstscax.dll6.0.6002.224022,426,88011-May-201017:11x64
Mstscax.mofNot Applicable1,96703-Apr-200920:40Not Applicable
Tsgqec.dll6.0.6002.2240245,05611-May-201017:13x64
Aaclient.dll6.0.6001.22689136,19211-May-201015:48x86
Aaclient.mofNot Applicable1,09704-Mar-201005:47Not Applicable
Mstscax.dll6.0.6001.226892,068,99211-May-201015:51x86
Mstscax.mofNot Applicable1,96704-Mar-201005:47Not Applicable
Tsgqec.dll6.0.6001.2268953,24811-May-201015:53x86
Aaclient.dll6.0.6002.22402136,19211-May-201016:58x86
Aaclient.mofNot Applicable1,09703-Apr-200920:41Not Applicable
Mstscax.dll6.0.6002.224022,068,99211-May-201017:01x86
Mstscax.mofNot Applicable1,96703-Apr-200920:42Not Applicable
Tsgqec.dll6.0.6002.2240253,24811-May-201017:04x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Aaclient.dll6.0.6001.22689298,49611-May-201015:49IA-64
Aaclient.mofNot Applicable1,09725-Feb-201007:30Not Applicable
Mstscax.dll6.0.6001.226894,938,75211-May-201015:53IA-64
Mstscax.mofNot Applicable1,96725-Feb-201007:31Not Applicable
Tsgqec.dll6.0.6001.2268980,38411-May-201015:55IA-64
Aaclient.dll6.0.6002.22402298,49611-May-201016:49IA-64
Aaclient.mofNot Applicable1,09703-Apr-200920:39Not Applicable
Mstscax.dll6.0.6002.224024,938,24011-May-201016:53IA-64
Mstscax.mofNot Applicable1,96703-Apr-200920:40Not Applicable
Tsgqec.dll6.0.6002.2240280,38411-May-201016:56IA-64
Aaclient.dll6.0.6001.22689136,19211-May-201015:48x86
Aaclient.mofNot Applicable1,09704-Mar-201005:47Not Applicable
Mstscax.dll6.0.6001.226892,068,99211-May-201015:51x86
Mstscax.mofNot Applicable1,96704-Mar-201005:47Not Applicable
Tsgqec.dll6.0.6001.2268953,24811-May-201015:53x86
Aaclient.dll6.0.6002.22402136,19211-May-201016:58x86
Aaclient.mofNot Applicable1,09703-Apr-200920:41Not Applicable
Mstscax.dll6.0.6002.224022,068,99211-May-201017:01x86
Mstscax.mofNot Applicable1,96703-Apr-200920:42Not Applicable
Tsgqec.dll6.0.6002.2240253,24811-May-201017:04x86

WORKAROUND

To work around this issue, click OK in the printing preferences dialog box, or disable the TS Easy Print feature on the terminal server.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Terminal Services printing, visit the following Microsoft website: 
General information about Terminal Services printing (http://technet.microsoft.com/en-us/library/cc753853(WS.10).aspx)

For more information about the Terminal Services Easy Print feature, visit the following Microsoft website: 
Introduction to the TS Easy Print feature (http://blogs.msdn.com/rds/archive/2007/04/26/introducing-terminal-services-easy-print-part-1.aspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,417
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameX86_e57918c37e4cc2d3d6a616d2065b77f9_31bf3856ad364e35_6.0.6002.22402_none_3b046aeca2e44d83.manifest
File versionNot Applicable
File size722
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameX86_f8b1b11476109ac015807fb3b7044365_31bf3856ad364e35_6.0.6001.22689_none_60e713c429d2c608.manifest
File versionNot Applicable
File size722
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)17:34
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)18:46
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_120687f8566c6d8e453a9691fde90162_31bf3856ad364e35_6.0.6001.22689_none_d221151d0a7dfa6d.manifest
File versionNot Applicable
File size1,092
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameAmd64_5df12095ce788b380f5d471a1d30edae_31bf3856ad364e35_6.0.6002.22402_none_e7752aa5a999294c.manifest
File versionNot Applicable
File size1,092
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_8c48ccc3975bfcd7.manifest
File versionNot Applicable
File size235,828
Date (UTC)11-May-2010
Time (UTC)18:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_8e7ebdeb9447be39.manifest
File versionNot Applicable
File size235,828
Date (UTC)11-May-2010
Time (UTC)18:54
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,435
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)17:34
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)18:46
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_5a9d113e73e25b8227f8ae9ed165b893_31bf3856ad364e35_6.0.6002.22402_none_d0f9f2ff12146013.manifest
File versionNot Applicable
File size1,090
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameIa64_6ddb6d03518ad06bb078ddf583658111_31bf3856ad364e35_6.0.6001.22689_none_df2cce99ae33d8ea.manifest
File versionNot Applicable
File size1,090
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302bd535defc949d.manifest
File versionNot Applicable
File size235,795
Date (UTC)11-May-2010
Time (UTC)17:19
PlatformNot Applicable
File nameIa64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_3261c65ddbe855ff.manifest
File versionNot Applicable
File size235,795
Date (UTC)11-May-2010
Time (UTC)18:21
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,593
Date (UTC)12-May-2010
Time (UTC)00:48
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6001.22689_none_302a313fdefe8ba1.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)17:34
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.0.6002.22402_none_32602267dbea4d03.manifest
File versionNot Applicable
File size235,762
Date (UTC)11-May-2010
Time (UTC)18:46
PlatformNot Applicable

APPLIES TO
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 for Windows Essential Server Solutions without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Server 2008 Service Pack 2
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbbug kbexpertiseinter KB2028453
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