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Article ID: 2078942 - Last Review: July 6, 2013 - Revision: 3.0

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Symptoms

Consider the following scenario:
  • You develop a webpage that uses the certificate enrollment (CertEnroll) control to release certificates.
  • You access the webpage by using Windows Internet Explorer on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You try to renew or request a new certificate from the website.
In this scenario, you cannot renew or obtain the certificate. Additionally, you receive an error message that resembles one of the following:
CertEnroll::CX509EnrollmentWebClassFactory::CreateObject: Unspecified error 0x80004005 (-2147467259)
CertEnroll::CX509EnrollmentWebClassFactory::CreateObject: The operation was canceled by the user. 0x800704c7 (WIN32: 1223)
Note This issue occurs when you host the CertEnroll control in a frame element or in an IFRAME element on the webpage.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2 on the computer.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certenroll.dll6.1.7600.165951,321,47219-May-201014:59x86
Certenrollctrl.exe6.1.7600.1638567,07214-Jul-200901:14x86
Certenroll.dll6.1.7600.207151,321,47219-May-201014:51x86
Certenrollctrl.exe6.1.7600.1638567,07214-Jul-200901:14x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certenroll.dll6.1.7600.165951,975,29619-May-201019:58x64
Certenrollctrl.exe6.1.7600.1638570,14414-Jul-200901:38x64
Certenroll.dll6.1.7600.207151,975,29619-May-201014:39x64
Certenrollctrl.exe6.1.7600.1638570,14414-Jul-200901:38x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Certenroll.dll6.1.7600.165953,850,75219-May-201014:37IA-64
Certenrollctrl.exe6.1.7600.16385112,12814-Jul-200901:44IA-64
Certenroll.dll6.1.7600.207153,850,75219-May-201014:27IA-64
Certenrollctrl.exe6.1.7600.16385112,12814-Jul-200901:44IA-64
Certenroll.dll6.1.7600.165951,321,47219-May-201014:59x86
Certenrollctrl.exe6.1.7600.1638567,07214-Jul-200901:14x86
Certenroll.dll6.1.7600.207151,321,47219-May-201014:51x86
Certenrollctrl.exe6.1.7600.1638567,07214-Jul-200901:14x86

Workaround

To work around this issue, use one of the methods that are listed in the following Microsoft Developer Network (MSDN) blog:
How to work around when the CertEnroll control that is hosted in a frame element or in a IFRAME element does not work in Windows 7 (http://blogs.msdn.com/b/alejacma/archive/2010/05/25/certenroll-control-won-t-work-when-hosted-inside-a-frame-iframe-in-ie8.aspx)

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_3e80de4d054d02648bead6d63196e9e2_31bf3856ad364e35_6.1.7600.20715_none_7c33df40f0ad716a.manifest
File versionNot applicable
File size713
Date (UTC)20-May-2010
Time (UTC)09:12
PlatformNot applicable

File nameX86_a9a02f6f031df470faad1dcbb0e659d8_31bf3856ad364e35_6.1.7600.16595_none_af5d149b09cde38e.manifest
File versionNot applicable
File size713
Date (UTC)20-May-2010
Time (UTC)09:12
PlatformNot applicable

File nameX86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f36240f5f0028bc7.manifest
File versionNot applicable
File size368,537
Date (UTC)20-May-2010
Time (UTC)09:24
PlatformNot applicable

File nameX86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f4425f0708df4930.manifest
File versionNot applicable
File size368,537
Date (UTC)20-May-2010
Time (UTC)09:24
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_11b6bcb89edb4d82e74ae88bc9c9bce1_31bf3856ad364e35_6.1.7600.16595_none_74891a7e602d67eb.manifest
File versionNot applicable
File size1,074
Date (UTC)20-May-2010
Time (UTC)09:12
PlatformNot applicable

File nameAmd64_76efe3f1b03f9b417eda590935c74e3c_31bf3856ad364e35_6.1.7600.20715_none_1d9b57d085f21735.manifest
File versionNot applicable
File size1,074
Date (UTC)20-May-2010
Time (UTC)09:12
PlatformNot applicable

File nameAmd64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_4f80dc79a85ffcfd.manifest
File versionNot applicable
File size368,541
Date (UTC)20-May-2010
Time (UTC)09:48
PlatformNot applicable

File nameAmd64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_5060fa8ac13cba66.manifest
File versionNot applicable
File size368,541
Date (UTC)20-May-2010
Time (UTC)09:48
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_358f53de68a5fc2840146a1642004537_31bf3856ad364e35_6.1.7600.20715_none_f01a25fc448c66f4.manifest
File versionNot Applicable
File size1,072
Date (UTC)20-May-2010
Time (UTC)09:12
File nameIa64_3ccaf82a9043e313733b4b78c3748858_31bf3856ad364e35_6.1.7600.16595_none_85a138e3d782eba6.manifest
File versionNot Applicable
File size1,072
Date (UTC)20-May-2010
Time (UTC)09:12
File nameIa64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f363e4ebf00094c3.manifest
File versionNot Applicable
File size368,539
Date (UTC)20-May-2010
Time (UTC)09:12
File nameIa64_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f44402fd08dd522c.manifest
File versionNot Applicable
File size368,539
Date (UTC)20-May-2010
Time (UTC)09:12
File nameUpdate-bf.mum
File versionNot Applicable
File size1,664
Date (UTC)20-May-2010
Time (UTC)09:12
File nameX86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.16595_none_f36240f5f0028bc7.manifest
File versionNot Applicable
File size368,537
Date (UTC)20-May-2010
Time (UTC)09:12
File nameX86_microsoft-windows-x..rtificateenrollment_31bf3856ad364e35_6.1.7600.20715_none_f4425f0708df4930.manifest
File versionNot Applicable
File size368,537
Date (UTC)20-May-2010
Time (UTC)09:12

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseinter KB2078942
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