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Article ID: 2157973 - Last Review: September 8, 2010 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You use a smart card to log on to a domain from a computer that is running Windows Server 2008, Windows Vista, Windows Server 2008 R2 or Windows 7.
  • You enter an incorrect personal identification number (PIN) for the smart card.
In this scenario, an instance of the event that has an Event ID 4625 is added to the Security log. However, the event entry does not have the user account name.

The event entry that has an Event ID 4625 resembles the following: 

Log Name: Security
Source: Microsoft-Windows-Security-Auditing
Date: date
Event ID: 4625
Task Category: Logon
Level: Information
Keywords: Audit Failure
User: N/A
Computer: computer name
Description:
An account failed to log on.
Subject:
Security ID: SYSTEM
Account Name: COMPU1$
Account Domain: MYDOMAIN
Logon ID: ID
Logon Type: 7
Account For Which Logon Failed:
Security ID: NULL SID
Account Name:
Account Domain:
Failure Information:
Failure Reason: An Error occured during Logon.
Status: 0xc000006d
Sub Status: 0xc0000380
Process Information:
Caller Process ID: 0x384
Caller Process Name: C:\Windows\System32\winlogon.exe
Network Information:
Workstation Name: computer name
Source Network Address: IP address
Source Port: 0
Detailed Authentication Information:
Logon Process: User32
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

CAUSE

This issue occurs because the user name is not logged if an incorrect PIN causes the credential initialization to fail. Therefore, the user name does not appear in the event that has the Event ID 4625.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows Server 2008 R2
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.0.6002.22445500,73614-Jul-201005:59x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.0.6002.22445658,94413-Jul-201016:13x64
Kerberos.dll6.0.6002.22445500,73614-Jul-201005:59x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.0.6002.224451,396,22413-Jul-201015:35IA-64
Kerberos.dll6.0.6002.22445500,73614-Jul-201005:59x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7600.20762541,18423-Jul-201004:39x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7600.20762714,75223-Jul-201005:03x64
Kerberos.dll6.1.7600.20762541,18423-Jul-201004:39x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll6.1.7600.207621,498,62423-Jul-201004:15IA-64
Kerberos.dll6.1.7600.20762541,18423-Jul-201004:39x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,078
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameX86_e9a41a1ec05c3e7f30cfe82cb2be348e_31bf3856ad364e35_6.0.6002.22445_none_aa5c1b46a5b2b95c.manifest
File versionNot applicable
File size705
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameX86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_e920b904c72d6247.manifest
File versionNot applicable
File size38,326
Date (UTC)14-Jul-2010
Time (UTC)07:41
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_870735e55b21d5d6e916761a1786d17b_31bf3856ad364e35_6.0.6002.22445_none_eec4f37f5e7064d5.manifest
File versionNot applicable
File size1,060
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameAmd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_453f54887f8ad37d.manifest
File versionNot applicable
File size38,362
Date (UTC)13-Jul-2010
Time (UTC)18:11
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size3,102
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_4f93fedab3eb9578.manifest
File versionNot applicable
File size38,939
Date (UTC)14-Jul-2010
Time (UTC)07:30
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_095ab3b7518d6858d8104c59ef25ecbe_31bf3856ad364e35_6.0.6002.22445_none_ffa507b4512ea1e9.manifest
File versionNot applicable
File size1,058
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameIa64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_e9225cfac72b6b43.manifest
File versionNot applicable
File size38,344
Date (UTC)13-Jul-2010
Time (UTC)15:52
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size2,255
Date (UTC)14-Jul-2010
Time (UTC)11:25
PlatformNot applicable

File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.0.6002.22445_none_4f93fedab3eb9578.manifest
File versionNot applicable
File size38,939
Date (UTC)14-Jul-2010
Time (UTC)07:30
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,880
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameX86_b0dca12b62093558306d6c8f08658d79_31bf3856ad364e35_6.1.7600.20762_none_38f9d20e7d5851a6.manifest
File versionNot applicable
File size705
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameX86_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_e74974c62b3138c1.manifest
File versionNot applicable
File size33,218
Date (UTC)23-Jul-2010
Time (UTC)05:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_22478de42b530fa76b4eefefa212ba30_31bf3856ad364e35_6.1.7600.20762_none_4f5772f04f6117ef.manifest
File versionNot applicable
File size709
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameAmd64_43e6e5f3d63b117f4b3d11ee6f433bd7_31bf3856ad364e35_6.1.7600.20762_none_132cc546711f9ad1.manifest
File versionNot applicable
File size1,060
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameAmd64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_43681049e38ea9f7.manifest
File versionNot applicable
File size33,222
Date (UTC)23-Jul-2010
Time (UTC)06:04
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,114
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_4dbcba9c17ef6bf2.manifest
File versionNot applicable
File size22,967
Date (UTC)23-Jul-2010
Time (UTC)05:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_f20914d81c41ed8f7959bb6d1b113ec5_31bf3856ad364e35_6.1.7600.20762_none_e9bcc378e22864d3.manifest
File versionNot applicable
File size1,058
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameIa64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_e74b18bc2b2f41bd.manifest
File versionNot applicable
File size33,220
Date (UTC)23-Jul-2010
Time (UTC)06:00
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size1,690
Date (UTC)23-Jul-2010
Time (UTC)07:35
PlatformNot applicable

File nameWow64_microsoft-windows-security-kerberos_31bf3856ad364e35_6.1.7600.20762_none_4dbcba9c17ef6bf2.manifest
File versionNot applicable
File size22,967
Date (UTC)23-Jul-2010
Time (UTC)05:05
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 Standard
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Foundation
    • Windows Web Server 2008
    • Windows Server 2008 for Itanium-Based Systems
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Ultimate
    • Windows Vista Business 64-bit Edition
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseadvanced KB2157973
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