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Article ID: 217714 - Last Review: January 24, 2007 - Revision: 4.2

This article was previously published under Q217714
For a Microsoft Office XP version of this article, see 297920  (http://support.microsoft.com/kb/297920/EN-US/ ) .

SYMPTOMS

When you install Office 2000, Setup may seem very slow to update the Windows Installer, and then you receive one of the following error messages:
Internal error 2336: Please Contact Product Support for assistance.
-or-
Internal error 2755: Please Contact Product Support for assistance.
NOTE: Instead of receiving one of the "internal error" messages documented in this article, you instead may receive the following error message after a long wait:
The installer is no longer responding.
When you create a verbose log file by using a command line similar to the following
d:\setup.exe /L*V c:\verboselog.txt
and then you open the Verboselog.txt log file in WordPad and search for the internal error number in the log file, you see text similar to the following:
MSI (s) (E8:24): Note: 1: 2336 2: 5 3: C:\WINNT\Installer\
MSI (s) (E8:24): MainEngineThread is returning 1632
MSI (c) (F8:C0): Note: 1: 2755 2: 1632 3: D:\data1.msi
Internal Error 2755: Please contact product support for assistance.

CAUSE

This problem occurs when the following conditions are true:
  • You install Office 2000 on Windows NT 4.0, Windows 2000, or Windows XP Professional.

    -and-
  • Windows is installed on an NTFS partition

    -and-
  • The Installer folder does not have correct access permissions.
NOTE: You can also experience these symptoms if you have only Read permissions to the WinNT folder. This condition prevents the Installer folder from being created by Office Setup.

RESOLUTION

To resolve this problem, change the permissions on the Installer folder. The permissions on the Installer folder should be Everyone - Read Administrators - Full System - Full.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)
For more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=kbdtatshoot&adv=&mode=s&cat=false)

APPLIES TO
  • the operating system: Microsoft Windows XP
  • Microsoft Windows 2000 Standard Edition
  • Microsoft Windows NT 4.0
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kberrmsg kbtshoot kbperformance kbsetup kbprb kbpending kbstoprespond KB217714
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