DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2181579 - Last Review: September 5, 2013 - Revision: 7.0

Symptoms

Consider the following scenario. You use Outlook 2010 and are a delegate for your manager. Even though the DelegateSentItemsStyle registry value is set to 1, an email message that you send on behalf of your manager is saved in your Sent Items folder.

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences
Name: DelegateSentItemsStyle
Type: DWORD
Value: 1

In earlier versions of Outlook, the same registry value forces the email message to be saved in the Sent Items folder of the person on whose behalf the message was sent.

Cause

This DelegateSentItemsStyle registry value was not implemented in the RTM release version of Outlook 2010.

Resolution

To resolve this problem, install the hotfix that is described in the following Microsoft Knowledge Base article:

2459115 Description of the Outlook 2010 hotfix package (outlook-x-none.msp): December 14, 2010

After you install the December hotfix package for Outlook 2010, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.

Fix it for me

To enable the hotfix automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Microsoft Fix it
Fix this problem
Microsoft Fix it 50752



Note This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer that has the problem.

Let me fix it myself

Important  After you install the December hotfix package for Outlook 2010 and set the DelegateSentItemsStyle registry value to 1, the functionality is available only when the Exchange account is set to Use Cached Exchange Mode. The DelegateSentItemsStyle registry value does not affect an Exchange account that is configured in Online mode. For more information about enabling Use Cached Exchange Mode, see the following article in the Microsoft Knowledge Base:

http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx

More Information

The following articles describe this feature in earlier versions of Outlook.

959628 Description of the Outlook 2003 hotfix package (Outlook.msp): December 16, 2008
http://support.microsoft.com/default.aspx?scid=kb;EN-US;959628

972148 When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/default.aspx?scid=kb;EN-US;972148

Note If you must use Outlook in Online mode and your mailbox is located on Exchange Server 2010, the Exchange administrator can configure similar behavior on the server. Update Rollup 4 for Exchange Server 2010 Service Pack 2 introduces a new Exchange PowerShell commandlet to configure which Sent Items folder a message is copied to. Because this new feature is handled by the Exchange server, Outlook can be configured for Online or Cached Exchange Mode. However, the Exchange server feature only works if the Outlook DelegateSentItemsStyle registry value is disabled.

For more information about the Set-MailboxSentItemsConfiguration cmdlet, click the following article number to view the article in the Microsoft Knowledge Base:

2632409 Messages sent by using the "Send As" and "Send on behalf" permissions are only copied to the Sent Items folder of the sender in an Exchange Server 2010 environment

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

Applies to
  • Microsoft Outlook 2010
Keywords: 
KB2181579
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support