Microsoft small business knowledge base

Article ID: 219341 - Last Review: February 21, 2014 - Revision: 2.1

This article was previously published under Q219341
This article has been archived. It is offered "as is" and will no longer be updated.


When you use a shell other than Windows NT Explorer and you open Windows NT Explorer, the Dr. Watson tool may report an access violation in Explorer at 0xc0000005.


This issue occurs because Windows NT Explorer is the only supported shell in Windows NT 4.0 and if you run Windows NT Explorer as a program it corrupts memory heaps.


To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734  ( ) How to Obtain the Latest Windows NT 4.0 Service Pack


Microsoft has confirmed that this is a problem in Windows NT 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Server 4.0 Enterprise Edition
  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.0a
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