When you install Office, the following error message may
Internal Error 2893: Please contact product
support for assistance.
When you click OK
, Setup continues.
This error will occur when you specify a company name that
is more than 52 characters in length by using any of the following methods:
- Inserting a line using the COMPANYNAME property in the Options section of the Setup.ini
- Typing a name in the Organization box in step 5 of the Custom Installation
- Adding the COMPANYNAME property on the command-line when you run Office Setup from the Run dialog box.
NOTE: Both the User Name
and the Organization Name
boxes in the Customer Information
page of the Custom Installation Wizard are limited to 51
To work around this problem, click OK
when the error message appears and Setup will complete normally.
If you use this method, the company name will be truncated at 52 characters.
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
For more information about customizing Office 2000 setup,
refer to the Microsoft Office 2000 Resource Kit
documentation. You can view this documentation online at:
For more articles about how to troubleshoot specific errors in
For more articles with general information about how to
troubleshoot Office errors: