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Article ID: 221374 - Last Review: February 21, 2014 - Revision: 3.3

This article was previously published under Q221374
This article has been archived. It is offered "as is" and will no longer be updated.

SYMPTOMS

When you install Office, the following error message may appear:
Internal Error 2893: Please contact product support for assistance.
When you click OK, Setup continues.

CAUSE

This error will occur when you specify a company name that is more than 52 characters in length by using any of the following methods:
  • Inserting a line using the COMPANYNAME property in the Options section of the Setup.ini file.

  • Typing a name in the Organization box in step 5 of the Custom Installation Wizard

  • Adding the COMPANYNAME property on the command-line when you run Office Setup from the Run dialog box.
NOTE: Both the User Name and the Organization Name boxes in the Customer Information page of the Custom Installation Wizard are limited to 51 characters.

WORKAROUND

To work around this problem, click OK when the error message appears and Setup will complete normally. If you use this method, the company name will be truncated at 52 characters.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

REFERENCES

For more information about customizing Office 2000 setup, refer to the Microsoft Office 2000 Resource Kit documentation. You can view this documentation online at:
http://www.microsoft.com/office/orkarchive/2000ddl.htm (http://www.microsoft.com/office/orkarchive/2000ddl.htm)
For more articles about how to troubleshoot specific errors in Office Setup:
Click here to view a list of Windows Installer Errors for Office 2000 articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)
For more articles with general information about how to troubleshoot Office errors:
Click here to view a list of Office 2000 Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=kbdtatshoot&adv=&mode=s&cat=false)

APPLIES TO
  • Microsoft Office 2000 Premium Edition
  • Microsoft Office 2000 Professional Edition
  • Microsoft Office 2000 Standard Edition
  • Microsoft Office 2000 Small Business Edition
  • Microsoft Office 2000 Developer Edition
  • Microsoft Access 2000 Standard Edition
  • Microsoft Excel 2000 Standard Edition
  • Microsoft FrontPage 2000 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
  • Microsoft Word 2000 Standard Edition
Keywords: 
kbnosurvey kbarchive kbbug kberrmsg kbpending kbsetup KB221374
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