Microsoft small business knowledge base

Article ID: 2230824 - Last Review: December 14, 2010 - Revision: 2.0


After you enable protocol logging for POP3 or protocol logging for IMAP4 on a Microsoft Exchange Server 2007 server, the Microsoft.Exchange.POP3.exe process or the Microsoft.Exchange.Imap4.exe process may crash. Additionally, the following event is logged in the Application log:

Event Type: Error
Event Source: MSExchange Common
Event Category: (1)
Event ID: 4999
Watson report about to be sent to dw20.exe for process id: <ID> , with parameters: E12, c-buddy-RTL-AMD64, <version number> , M.E.Pop3 <or M.E.Imap4>, M.E.Diagnostics, M.E.D.Utf8Csv.WriteRawRow, <System.NullReferenceException>, <stamp>, <version number> . ErrorReportingEnabled: False.


To resolve this issue, install the following update rollup:
2407025  ( ) Description of Update Rollup 2 for Exchange Server 2007 Service Pack 3


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.


For more information about how to enable protocol logging for POP3 or protocol logging for IMAP4, visit the following Microsoft website:or protocol logging for IMAP4
General information about how to enable protocol logging for POP3 or protocol logging for IMAP4 (

  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
kbqfe kbfix kbexpertiseinter kbsurveynew kbhotfixrollup KB2230824
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support