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Article ID: 2267642 - Last Review: September 11, 2013 - Revision: 13.0

Symptoms

When you try to install Microsoft Office 2010, the installation does not finish, and you receive the following error message:

To install and use this product, you must be running one of the following operating systems:

x86 Platform
  • Windows 7
  • Windows Vista sp1
  • Windows XP Sp3
  • Windows Server 2003 Sp2
x64 Platform
  • Windows 7
  • Windows Vista Sp1
  • Windows Server 2008
Note Office 2010 x64 does not support Windows XP and Windows Server 2003.

Cause

This issue occurs when one of the following conditions is true:
  • The operating system on which you are trying to install Office 2010 does not meet the system requirements for the product. For example, you are trying to install Office 2010 on a Windows XP-based computer that does not have Windows XP Service Pack 3 installed.
  • The Office 2010 Setup program (Setup.exe) is configured to run in compatibility mode. That is, the Setup program is set to run under a particular operating system, such as Microsoft Windows 95.

Resolution

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.


Fix it for me

To fix this problem automatically, click the Fix it button or link. In the File Download dialog box, click Run and then follow the steps in the Fix it Wizard.
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Fix this problem (http://go.microsoft.com/?linkid=9784207)
Microsoft Fix it
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Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Let me fix it myself

Follow the two methods provided to resolve your problem:

Method 1: Verify Office 2010 system requirements

All Microsoft Office 2010 editions have these operating system requirements:

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Operating SystemMinimum Required VersionArchitecture
Windows XPWindows XP with Service Pack 332-bit
Windows VistaWindows Vista with Service Pack 132-bit or 64-bit
Windows Server 2003Windows Server 2003 with Service Pack 232-bit or 64-bit
Windows Server 2008Windows Server 200832-bit or 64-bit
Windows 7Windows 732-bit or 64-bit


Check your computer and determine if you are running one of these minimal required versions of the operating system.

If you are not sure how to check the version of Windows installed on your computer, follow the steps
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  1. Click Start, type msinfo32 in the Start Search or Search programs and files, then press ENTER.
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    The screen shot for this step
  2. Locate your operating system next to the OS Name line and your architecture type next to the System Type line.
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If the operating system on your computer does not meet the minimum system requirements you will need to update it. The preferred method to update your computer is through automatic updates. However, you can also obtain service pack updates by clicking on one of the following links:

Download Windows XP Service Pack 3 now (http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4)

Download Windows Vista Service Pack 1 (32-bit) now (http://www.microsoft.com/downloads/details.aspx?familyid=F559842A-9C9B-4579-B64A-09146A0BA746)
Download Windows Vista Service Pack 1 (64-bit) now (http://www.microsoft.com/downloads/details.aspx?FamilyID=86d267bd-dfcd-47cf-aa76-dc0626dcdf10)

Download Windows 2003 Service Pack 2 (32-bit) now (http://www.microsoft.com/downloads/details.aspx?FamilyId=95AC1610-C232-4644-B828-C55EEC605D55)
Download Windows 2003 Service Pack 2 (64-bit) now (http://www.microsoft.com/downloads/details.aspx?FamilyId=08FEC2F5-6E3B-4E0D-9314-646414D0A421)

If you meet the minimum system requirements, visit the following TechNet webpage to make sure you meet the minimum hardware requirements:

Method 2: Turn off compatibility mode

To resolve this issue, you must disable compatibility mode before you try to install Office 2010. To do this, follow these steps:
  1. Right-click the Office 2010 Setup.exe file. The screen shot for step 1 and 2 is under the step 2.
  2. Click Properties.

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    The screen shot for step 1 and 2

  3. Click the Compatibility tab. The screen shot for step 3 ,4 and 5 is under the step 5.
  4. Click to clear the Run this program in compatibility mode for check box.
  5. Click Apply, and then click OK.
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    The screen shot for step 3 ,4,5 and 6
  6. Double-click Setup.exe to install Office 2010.

More information


Applies to
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Internet Information Services Media Services 2.0
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Professional Plus 2010 Home Use Program
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbprb kbsurveynew kbpubtypekc kbinstallation kbsetup kberrmsg KB2267642
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