When you install the printer driver for an Hewlett-Packard 660C or 670C printer on a computer running Windows 2000, the following error message may be displayed:
Error 10 - Unable to add printer
Incompatibilities with HP printer drivers are visible both during a clean installation on a computer running Windows 2000 and during an upgrade from Windows NT 4.0. These incompatabilities include:
- The printer not getting installed correctly.
- The server or spooler stops responding (hangs) when you view the printer's Properties or Preferences.
- The printer does not print jobs or processes print jobs incorrectly.
This problem occurs because many HP printer drivers are incompatible with Windows 2000.
To resolve this problem, use Microsoft's inbox drivers.
Microsoft has confirmed that this is a problem in Microsoft Windows 2000.
The first column of the following table lists HPs non-Win2000 compliant printers and the second column shows the equivalent Microsoft driver. The names in the second column match exactly what the user sees in the Add Printer Wizard
. The non-Windows2000 compliant printers are blocked from installing to Windows 2000 both when the printer is installed locally (directly attached to the computer), and through a point and print scenario (network printing). A message is displayed indicating to the user such a block has taken place. In cases where the printers are already present in Windows NT 4.0, they are replaced transparently by Microsoft's inbox drivers and a message is logged in %Windir%\Setuperr.log.
- The mapping table can also be seen in %Windir%\Inf\Printupg.inf
- Post Beta 3, a date has been added to indicate that only drivers "before" that date are blocked/replaced. This is to ensure that new drivers from the OEM that are compatible with Windows 2000 are not affected.
Collapse this tableExpand this table
Printer Name||Corresponding Microsoft Driver|
|HP 2000C Printer||HP 2000C|
|HP DeskJet 890C Series||HP DeskJet 890C|
|HP DeskJet 895C Series Printer||HP DeskJet 895Cxi|
|HP DeskJet 880C Series||HP DeskJet 880C|
|HP DeskJet 870 Series||HP DeskJet 870C|
|HP DeskJet 850 Series||HP DeskJet 850C|
|HP DeskJet 820C Series Printer||HP DeskJet 820Cxi|
|HP DeskJet 820C Series v8.5||HP DeskJet 820Cxi|
|HP DeskJet 720C Series||HP DeskJet 720C|
|HP DeskJet 720C Series v10.3||HP DeskJet 720C|
|HP DeskJet 710C Series||HP DeskJet 710C|
|HP DeskJet 690C Series Printer||HP DeskJet 690C|
|HP DeskJet 690C Series v11.0||HP DeskJet 690C|
|HP DeskJet 695C Series Printer||HP DeskJet 695C|
|HP DeskJet 690C Series v11.0||HP DeskJet 695C|
|HP DeskJet 680C Series Printer||HP DeskJet 680C|
|HP DeskJet 680C Series v11.0||HP DeskJet 680C|
|HP DeskJet 670C Series v11.0||HP DeskJet 670C|
|HP DeskJet 660C||HP DeskJet 660C|
|HP DeskJet 660C v11.0||HP DeskJet 660C|
|HP DeskJet 1000C Printer||HP DeskJet 1000C|
|HP DeskJet 1100C Printer||HP DeskJet 1100C|
|HP DeskJet 1120C Printer||HP DeskJet 1120C|
|HP 2500C Series Printer||HP 2500C|
|HP LaserJet 6P/6MP - Enhanced||HP LaserJet 6P|
|HP LaserJet 5/5M - Enhanced||HP LaserJet 5|
|HP C LaserJet 4500-HP||HP Color LaserJet 4500|