When you run Office Setup, you may receive the following
error message immediately after you click Install Now
or Upgrade Now
Installation ended prematurely because of
When you click OK
, Setup ends.
This error may appear if all the following are true:
- You are using Microsoft Windows NT 4.0.
- You are running Office Setup from a CD-ROM drive.
- You are using one of the security templates available with
the Microsoft Security Configuration Manager. -and-
- You have the Restrict CD-ROM access to locally
logged on user only security option turned on.
This is because the Windows Installer runs as Local System when
it is read off the CD-ROM drive. The problem is that Local System is denied
access to the CD-ROM drive when this security policy is set.NOTE
: This error message also may appear if you do not have the
Restrict CD-ROM access to locally logged on user only
option turned on but the AllocateCDRoms value under the following registry key
is set to 1:
To work around this problem, do either of the following:
Method 1: Run Setup from a Network Server
If you are in a networked environment and you have access to an
administrative installation of Office 2000, run Setup from this location
instead of your CD-ROM drive. The security settings mentioned in the "Cause"
section of this article do not affect running Setup from a network server.
Method 2: Turn Off the "Restrict CD-ROM Access to Locally Logged on User Only" Security Option
If you turn off the Restrict CD-ROM access to locally
logged on user only
security option, you can run Setup from your
CD-ROM drive. Please see the documentation on the Microsoft Security
Configuration Manager for more information about modifying this setting.NOTE
: You may have to restart after you turn off the Restrict
CD-ROM access to locally logged on user only
security option before
you can run Setup from your CD-ROM drive.
For more information about
the Microsoft Security Configuration Manager, visit the following Microsoft Web
For additional information about the
AllocateCDRoms registry setting, click the article number below to view the
article in the Microsoft Knowledge Base:
Access Denied Error When Trying to Access a Shared CD-ROM
FIX: Cannot Install Applications from Media When 'AllocateCDRom or AllocateFloppies' Reg Values Are Set
One way to verify whether you are experiencing this problem
is to create a verbose log file and search for the following text:
MSI (s) (AF:C0): Note: 1: 2318 2: H:\data1.msi
MSI (s) (AF:C0): MainEngineThread is returning 1603
MSI (c) (BB:93): Back from server. Return value: 1603
Action ended 19:53:03: ExecuteAction. Return value 3.
MSI (c) (BB:93): Doing action: FatalError
Action start 19:53:03: FatalError.
To create a verbose log file, do the following:
- Click Start, and then click Run.
- In the Open box, type the following and then click OK:
<CD-ROM drive>\setup.exe /L*v c:\Officelog.txt The verbose log file Officelog.txt is created on the root of your