When you try to shut down a computer that is running Windows Millennium Edition (Me) or Windows 98, you may experience one or more of the following symptoms:
- The floppy disk drive light may turn on.
- You may receive a "Windows Protection Error" error message.
- Your computer may stop responding (hang) while displaying the "Windows is Shutting Down" message.
This issue can occur if you are running a McAfee or Norton antivirus program that is configured to scan your floppy disk drive when you shut down your computer.
This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.Note
An antivirus program is designed to help protect your computer from viruses. You must not download or open files from sources that you do not trust, visit Web sites that you do not trust, or open e-mail attachments when your antivirus program is disabled.
For additional information about computer viruses, click the following article number to view the article in the Microsoft Knowledge Base:
Computer viruses: description, prevention, and recovery
To resolve this issue, contact the manufacturer of your antivirus program to inquire about the availability of a fix for this issue.
To work around this issue, configure your antivirus program not to scan
floppy disk drives when you shut down your computer. For information about how to do so, view the documentation that is included with your antivirus program, or contact the manufacturer of your antivirus program.
For additional information about shutdown problems in Windows 98, click the article number below
to view the article in the Microsoft Knowledge Base:
How to Troubleshoot Windows 98 Shutdown Problems
If this article does not describe your shutdown-related issue, please
see the following Microsoft Web site to view more articles about
shutting down Windows 98:
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.