When you install one of the Microsoft products listed at
the beginning of this article, you may receive the following error message:
Error 2894. Internal Error 2894: Please contact product
support for assistance.
When you click OK
, you receive the following error message:
Installation ended prematurely because of an error.
This problem occurs if an incorrect or damaged (corrupted)
version of the Riched20.dll file is on your computer, or if the Riched20.dll
file is missing from your computer.
This problem also occurs if your computer is infected with the
Nimda virus (W32.Nimda.A@mm).
To resolve this problem, follow these steps:
- If you have a copy of Riched20.dll on your computer, locate
and rename this file to Riched20.old. Otherwise, continue to step 2.
- For Microsoft Office: In Windows Explorer, open the Msi
folder on your Office 2000 CD.
For Microsoft Works: Open the WordAdd
folder on your CD.
- For Microsoft Office: If your computer is running Microsoft
Windows 95 or Microsoft Windows 98, double-click Instmsi.exe. If your computer is running Microsoft Windows NT 4.0 or
Microsoft Windows 2000, double-click Instmsiw.exe.
For Microsoft Works: If your computer is running
Microsoft Windows 95 or Microsoft Windows 98, double-click Instmsia.exe.
- Click OK to the message that the Windows Installer installed
- Run Setup for Office.
For additional information, click the article
number below to view the article in the Microsoft Knowledge Base:
OFF: Setup Error 2889 Caused by Nimda Virus Infection
The Windows Installer that is included with Office 2000
installs a version (22.214.171.1240) of Riched20.dll that is more recent than the
version that is included with Windows 95, Windows 98, or Windows NT 4.0. If
this file is replaced by another program or is deleted, you may experience the
error message when you install Office.
For more articles about how to troubleshoot specific errors
in Office Setup:
For more articles with general information about how to
troubleshoot Office errors: