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Article ID: 2388142 - Last Review: November 1, 2010 - Revision: 3.0

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SYMPTOMS

You configure a client computer that is running Windows 7 or Windows Server 2008 R2 to use a Windows Server 2003 shared network printer to print. However, the print job intermittently fails. When this issue occurs, you do not receive an error message on the client computer. And, the print job is not printed on the physical printer. If you open the printer properties then Ports tab from the client computer, the Ports may be grayed out or blank. 

Note To recover the print functionality on the client computer temporarily, you can restart the Print Spooler service.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites to apply this hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.20787492,03221-Aug-201006:52x86
Win32spl.dll6.1.7600.20787492,03221-Aug-201006:52x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.20787751,10421-Aug-201007:24x64
Win32spl.dll6.1.7600.20787751,10421-Aug-201007:24x64
Win32spl.dll6.1.7600.20787492,03221-Aug-201006:52x86
Win32spl.dll6.1.7600.20787492,03221-Aug-201006:52x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.207871,512,96021-Aug-201006:30IA-64
Win32spl.dll6.1.7600.20787492,03221-Aug-201006:52x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_402c8fac78191243fb526327bdf2f079_31bf3856ad364e35_6.1.7600.20787_none_94d2b0c9dc76db5a.manifest
File versionNot applicable
File size718
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameX86_a53fdd444da42874dbb23dd0a5f4e541_31bf3856ad364e35_7.1.7600.20787_none_298ab7ea1afd5f93.manifest
File versionNot applicable
File size718
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20787_none_39d533edeb596350.manifest
File versionNot applicable
File size10,424
Date (UTC)21-Aug-2010
Time (UTC)07:21
PlatformNot applicable

File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20787_none_2b45b03376400c1f.manifest
File versionNot applicable
File size6,369
Date (UTC)21-Aug-2010
Time (UTC)07:26
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_05f9b78d0558d58269b3c592c3d18c2e_31bf3856ad364e35_7.1.7600.20787_none_0ff0b85a55e5ebd2.manifest
File versionNot applicable
File size1,086
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameAmd64_4b188ae967cb7b56b06791f317af293a_31bf3856ad364e35_6.1.7600.20787_none_be396ca9840d7c7b.manifest
File versionNot applicable
File size722
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameAmd64_92c6aab5cdcf43016f8b86c8bf6ec00b_31bf3856ad364e35_6.1.7600.20787_none_d4063002abc93daf.manifest
File versionNot applicable
File size722
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20787_none_95f3cf71a3b6d486.manifest
File versionNot applicable
File size10,428
Date (UTC)21-Aug-2010
Time (UTC)08:28
PlatformNot applicable

File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20787_none_87644bb72e9d7d55.manifest
File versionNot applicable
File size6,373
Date (UTC)21-Aug-2010
Time (UTC)08:37
PlatformNot applicable

File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20787_none_a04879c3d8179681.manifest
File versionNot applicable
File size10,426
Date (UTC)21-Aug-2010
Time (UTC)07:14
PlatformNot applicable

File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20787_none_91b8f60962fe3f50.manifest
File versionNot applicable
File size6,371
Date (UTC)21-Aug-2010
Time (UTC)07:15
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_dbbad2320afe7bea7428d97499d310ae_31bf3856ad364e35_6.1.7600.20787_none_52664a05ebd65c3f.manifest
File versionNot applicable
File size1,084
Date (UTC)21-Aug-2010
Time (UTC)11:14
PlatformNot applicable

File nameIa64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20787_none_39d6d7e3eb576c4c.manifest
File versionNot applicable
File size10,426
Date (UTC)21-Aug-2010
Time (UTC)08:13
PlatformNot applicable

File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20787_none_a04879c3d8179681.manifest
File versionNot applicable
File size10,426
Date (UTC)21-Aug-2010
Time (UTC)07:14
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2388142
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