After you upgrade to Windows NT 4.0 Service Pack 4 (SP4), you may experience a problem printing to Hewlett-Packard (HP) 3Si, 4, 4Si, and 5Si printers. The output may appear to take more room or pages.
For SP4, changes were made in the way Windows NT selects which printer font to use when a screen font is selected for printing. This may change the print output if a larger font is used.
If the printer supports PostScript, use a PostScript driver for the printer. When you use the PostScript driver, the problem does not occur.
Windows NT Server or Workstation 4.0
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or
the individual software update. For information on obtaining the
latest service pack, please go to:
- Windows Service Pack Center
how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft
Product Support Services. For a complete list of Microsoft Product Support
Services phone numbers and information on support costs, please go to the
following address on the World Wide Web:
Windows NT Server 4.0, Terminal Server Edition
To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
How to Obtain the Latest Windows NT 4.0 Service Pack
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.
This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.
: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
The fix for this problem resolves some of the problems encountered, but there still may be a situation in which the font that is selected is not the one that was selected previously. You can make the following changes in the registry to force the printer font to use. It may take a number of attempts to find the previously used font.
- Start Registry Editor (Regedt32.exe).
- Locate the following key in the registry:
- On the Edit menu, click Add Value, and then add the name of the font you are using with a data type of REG_SZ.
- Quit Registry Editor.
You must reboot the computer for these changes to take affect.