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Article ID: 239070 - Last Review: June 11, 2012 - Revision: 3.0

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This article was previously published under Q239070
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986  (http://support.microsoft.com/kb/256986/EN-US/ ) Description of the Microsoft Windows Registry

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SYMPTOMS

After you upgrade to Windows NT 4.0 Service Pack 4 (SP4), you may experience a problem printing to Hewlett-Packard (HP) 3Si, 4, 4Si, and 5Si printers. The output may appear to take more room or pages.

CAUSE

For SP4, changes were made in the way Windows NT selects which printer font to use when a screen font is selected for printing. This may change the print output if a larger font is used.

RESOLUTION

If the printer supports PostScript, use a PostScript driver for the printer. When you use the PostScript driver, the problem does not occur.

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center (http://windows.microsoft.com/en-US/windows/downloads/service-packs) -or-

  • 152734  (http://support.microsoft.com/kb/152734/EN-US/ ) how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734  (http://support.microsoft.com/kb/152734/EN-US/ ) How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

The fix for this problem resolves some of the problems encountered, but there still may be a situation in which the font that is selected is not the one that was selected previously. You can make the following changes in the registry to force the printer font to use. It may take a number of attempts to find the previously used font.
  1. Start Registry Editor (Regedt32.exe).
  2. Locate the following key in the registry:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\FontSubstitutes
  3. On the Edit menu, click Add Value, and then add the name of the font you are using with a data type of REG_SZ.
  4. Quit Registry Editor.
You must reboot the computer for these changes to take affect.
Keywords: 
kbhotfixserver kbqfe kbbug kbfix KB239070
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