You may experience any of the following symptoms when you select an option in the Shut Down Windows
If you click Shut down and then click OK,
the computer may stop responding (hang) while displaying the following message:
Windows is shutting down.
If you click Restart in MS-DOS mode and then
click OK, the computer may hang while displaying a blank screen.
If you click Shut down or
Restart in MS-DOS mode and then click OK with fast
shutdown enabled, the computer may restart instead of shutting down.
This problem can occur because:
The computer could hang at the shutdown screen intermittently, because
the Apmbatt.sys component is not responding to the system shutdown
notification from the operating system and could enter an endless loop.
The computer could hang with a black screen because of the method in which
IRQ holders for the video adapter are configured at boot time and disabled
during shutdown by the Pci.vxd component.
The fast shutdown option modified by Msconfig.exe contains a code path in
which the computer could reboot instead of properly shutting down or
quitting to MS-DOS.
: The Shutdown Supplement was updated 11/99 to address a newly discovered issue that allowed continued shutdown failures on some Windows installations. Due to the added functionality in the update, it may appear on Windows Update as not installed, even if the original version of the Supplement was previously installed.
The addresses shutdown
issues on computers with specific hardware and software configurations
running Windows 98 Second Edition.
Microsoft recommends you troubleshoot these issues using the steps
outlined in the following Microsoft Knowledge Base article:
How to Troubleshoot Windows 98 Shutdown Problems
To Download the Patch
After you follow the steps outlined in the article listed above, and if the
computer continues to exhibit shutdown problems, download and
install the .
: The should be installed on Windows 98 Second Edition-based computers only. To determine the version of Windows installed on your computer, please see the following article in the Microsoft Knowledge Base:
How to Determine the Version of Windows 95/98/Me in Use
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You can also click one of the following links to download and install the file:
The English-language version of this software update should have the
following file attributes or later:
Date Time Version Size File name
08/11/99 10:32a 4.10.2223 59,392 Msconfig.exe
08/11/99 10:41a 4.10.2223 65,919 Pci.vxd
08/11/99 10:46a 4.10.2223 4,384 Apmbatt.sys
04/23/99 10:22p 4.10.2222 125,057 Configmg.vxd
07/22/99 11:12a 240,797 Tshoot98.chm
The 11/99 update added the following:
Date Time Version Size File name
09/28/99 6:35p 4.10.2223 37,547 Vpowerd.vxd
Microsoft has confirmed that this is a problem in Windows 98 Second Edition.
The also contains an
updated Troubleshooter for Startup and Shutdown issues. The Fast
Shutdown option is no longer available in the System Configuration Utility
(Msconfig.exe). This update checks to see if the appropriate version
of the Configmg.vxd file is installed on the computer and replaces
any earlier versions with the Windows 98 Second Edition version.
If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:
For additional information about how to determine which folder Windows is installed in, click the article number below
to view the article in the Microsoft Knowledge Base:
How to Determine Which Folder Windows Is Installed In