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Article ID: 2404500 - Last Review: July 7, 2014 - Revision: 33.0

INTRODUCTION

When you try to install updates to client computers by using the Office 365 Desktop Setup Tool, you may encounter errors. When an error occurs, an error message is recorded in the Office 365 Desktop Setup Toollog file. This article describes the error messages that you might receive and the conditions that trigger these errors.

MORE INFORMATION

The Office 365 Desktop Setup Tool log files can be found in the following locations:
  • While the Office 365 Desktop Setup Tool is running, you can press Ctrl+Shift+L to package the log files and save them to a location of your choice.
  • On a computer that's running Windows 8.1, Windows 8, Windows 7, or Windows Vista, the log file can be found in one of the following locations: 
    • C:\Users\<User_Name>\AppData\Local\Microsoft\Office365\DesktopSetup
    • %LOCALAPPDATA%\Microsoft\Office365\DesktopSetup
To further troubleshoot issues such as updates that couldn't be installed, view the following log files:
  • The Application log
  • The log files in the Windows Update log folder

When the installation of a required update isn't successful, the failure is logged in the Application log. Events that are related to the Office 365 Desktop Setup Tool contain the following text:

source=msiinstaller

By default, this information is also logged in the Windows Update log. The location of the Windows Update log file is %windir%\WindowsUpdate.log. The Windows Update log file might contain information about why a specific update wasn't installed.

The Office 365 Desktop Setup Tool may also return MSI-specific errors and error codes as a result of the updates that are applied. These aren't errors that are generated by the Office 365 Desktop Setup Tool. These are errors that are generated by the updates. To view the complete list of errors, go to the following Microsoft website:
Error Codes (http://msdn.microsoft.com/en-us/library/aa368542(v=VS.85).aspx)

Office 365 Desktop Setup errors

The following table describes the conditions that may trigger an Office 365 Desktop Setup Tool error. The table also describes the error message that's received and that is recorded in the log.

Collapse this tableExpand this table
IDContentDescription
AbortMessageDescriptionCancelling the installation may prevent you from connecting to Microsoft Office 365.Description for the Abort dialog box
AbortMessageTitleDo you want to cancel the installation?Title text for the Abort dialog box
AdminMustSignInForUpdatesYour computer account does not have the permissions necessary to update your computer. Contact your system administrator to update your computer, and then run Office 365 desktop setup again. If the problem persists, contact your system administrator.Warning text when a regular user on Windows XP cannot install updates
AppConfigurationsAvailableYou can configure your desktop applications for use with Office 365.Tells the user that application configurations can be performed without administrator rights
CannotDownloadUpdatesDescriptionOffice 365 desktop setup was unable to download updates to your computer. Verify your network connection and proxy settings, and then run Office 365 desktop setup again. If the problem persists, contact your system administrator.Text in the requirements screen about not being able to download updates
CannotDownloadUpdatesTitleOffice 365 desktop setup was unable to download updates to your computer.Title for requirements screen about not being able to download updates
ConfigurationDataNotAvailableFormatStringConfiguration data for {0} is not available at this time.{0} is the product name.
ConfigurationOptionsChangedYour configuration options have changed. Please verify your selections and click Continue.Description that is below the header
ConfigureAppForMigrationIncompatibleDescriptionYour version of {0} is not compatible with Office 365. It will continue to work with your current settings, but will not work after you have been transitioned to Office 365.Right-side panel text
ConfigureLyncDisabledDescriptionA compatible version of Microsoft Lync was not found.Status pane text
ConfigureLyncDisabledTitleUnable to configure Microsoft LyncStatus pane text
ConfigureLyncUncheckedDescriptionYou have chosen not to configure Microsoft Lync for use with Microsoft Office 365.Status pane text
ConfigureLyncUncheckedTitleMicrosoft Lync will not be configuredStatus pane text
ConfigureLyncUnprovisionedDescriptionYour account has not been provisioned for the Lync service. Please contact your administrator.Status pane text
ConfigureLyncUnprovisionedTitleLync cannot be configuredStatus pane text
ConfigureOutlookDisabledDescriptionA compatible version of Microsoft Outlook was not found.Status pane text
ConfigureOutlookDisabledTitleUnable to configure Microsoft OutlookStatus pane text
ConfigureOutlookTransitionNotReadyDescriptionYour Office account is being transitioned to Office 365. However, your system administrator may not have completed the transition process. Verify with your system administrator that the transition process for your Office 365 account has been completed before you configure Microsoft Outlook.Right panel description for Outlook configuration for a user who is in transition but who is not ready for Office 365 configuration
ConfigureOutlookUncheckedDescriptionYou have chosen not to configure Microsoft Outlook for use with Microsoft Office 365. You may not be able to receive email without Outlook Web Access.Status pane text
ConfigureOutlookUncheckedTitleMicrosoft Outlook will not be configuredStatus pane text
ConfigureOutlookUnprovisionedDescriptionYour account has not been provisioned for use with Microsoft Office 365 Exchange servers. Please contact your administrator.Status pane text
ConfigureOutlookUnprovisionedTitleMicrosoft Outlook will not be configuredStatus pane text
ConfigureSharePointNoActionTitleMicrosoft SharePoint will not be configuredStatus pane text
ConfigureSharePointUnprovisionedDescriptionYour account has not been provisioned with Microsoft SharePoint for Microsoft Office 365. Please contact your administrator.Status pane text
ConfigureSharePointUnprovisionedTitleMicrosoft SharePoint will not be configuredStatus pane text
DeclineEulaMessageDescriptionDeclining the EULA will close Microsoft Office 365 without installing the required updates.Description for the Decline EULA message box
ErrorAnotherInstallationInProgressTitleAnother installation is already running on this computer
ErrorAnotherVersionInstalledDescriptionBefore installation can continue, you must remove the existing version of this product.
ErrorAnotherVersionInstalledTitleAnother version of this product is already installed on this computer
ErrorBelowRequirementsTitleYour computer does not meet the minimum system requirementsTitle of minimum requirements dialog box
ErrorCodeFormatStringError code:{0}{0} is the error code number
ErrorConfigurationFailedDescriptionThis desktop application could not be configured. To complete the configuration, please close any open applications and run this tool again. If the problem persists, contact your administrator for support.Information pane description for a configuration update that fails
ErrorConfigurationFailedTitleConfiguration failedInformation pane title for a configuration update that fails
ErrorFailedToCreateShortcutsDescriptionA Start menu shortcut for Microsoft Office 365 could not be created at this time. You can access the service by going to the Office 365 home page.
ErrorFailedToCreateShortcutsTitleCouldn't create Start menu shortcut
ErrorIncompatibleLanguageDescriptionContact Microsoft Office 365 Support for help.
ErrorIncompatibleLanguageTitleThis update is not available for your preferred location or language
ErrorInstallationWasCanceledDescriptionContact Microsoft Office 365 Support for help.
ErrorInstallationWasCanceledTitleThe installation was cancelled
ErrorInstallFailedWithAnUncategorizedExitCodeDescriptionRun the installation again. If the issue persists, contact Microsoft Office 365 Support.
ErrorInstallFailedWithAnUncategorizedExitCodeTitleThis update could not be installed on your computer
ErrorInstallFolderInaccessibleDescriptionRestart your computer and try the installation again. If the issue persists, contact Microsoft Office 365 Support.
ErrorInstallFolderInaccessibleTitleThe installation folder is full or inaccessible
ErrorInsufficientDiskSpaceDescriptionFormatStringRequired disk space: {0} MB

Available disk space: {1} MB



Free up disk space on your computer, and then click OK to continue.
Details related to insufficient space warning. {0} and {1} are integer values that show disk space.
ErrorInsufficientDiskSpaceTitleYour computer does not have enough disk spaceTitle for insufficient disk space warning message
ErrorMicrosoftUpdateNotAddedDescriptionOne or more required updates cannot be installed. To install these updates, try again, or contact your system administrator.
ErrorMicrosoftUpdateNotAddedTitleCannot access a required update
ErrorMissingUserConfigurationInfoDescriptionAll of the required information for the update could not be downloaded, so the update wasn't installed.
ErrorMissingUserConfigurationInfoTitleUpdate was not installed
ErrorNoInternetConnectionDescriptionCheck your Internet connection and run the installation again.
ErrorNoInternetConnectionTitleMicrosoft Office 365 cannot detect your Internet connection.
ErrorNoneDescriptionIntentionally blank
ErrorNoneTitleIntentionally blank
ErrorNotCompatibleWithOSDescriptionIf the issue persists, contact Microsoft Office 365 Support.
ErrorNotCompatibleWithOSTitleThis update is not compatible with your version of Windows
ErrorNotCompatibleWithWindowsInstallerDescriptionThe update can be obtained from Windows Update.
ErrorNotCompatibleWithWindowsInstallerTitleYour computer requires an update from the Windows Installer Service
ErrorNotEnoughDiskSpaceDescriptionCreate more space on your computer, and then run the installation again.
ErrorNotEnoughDiskSpaceTitleYour computer does not have enough free space
ErrorOpeningLinkDescriptionFormatStringThere was a problem opening the web page {0} in your default browser. Please check the settings of your default browser and try again.Message box description. {0} is the URL that failed to open.
ErrorOpeningLinkTitleUnable to open your default browserMessage box title
ErrorOptInMuDescriptionYour system policy does not allow you to connect to the Microsoft Update services, which will prevent some updates from being installed. Ensure that you have permission to connect to the Microsoft Update services or contact your system administrator for additional assistance.
ErrorOptInMuTitleYour computer is not allowed to connect to the Microsoft Update service
ErrorRebootRequiredDescriptionTo complete the installation, restart your computer.
ErrorRebootRequiredTitleYou must restart your computer
ErrorRemoteInstallationFailedDescriptionLog on to the remote computer and run the installation manually.
ErrorRemoteInstallationFailedTitleThe remote installation failed
ErrorSkippedDueToEulaNotAcceptedDescriptionThe terms of the service agreement for this update were not accepted.
ErrorSkippedDueToEulaNotAcceptedTitleThe update was not installed
ErrorSkippedDueToPrereqFailureDescriptionA prior update failed to install, which is preventing this update from installing. Run the installation again. If the issue persists, contact your system administrator.
ErrorSkippedDueToPrereqFailureTitleThis update could not be installed
ErrorUnknownDescriptionRun the installation again. If the issue persists, contact Microsoft Office 365 Support.
ErrorUnknownTitleThis update could not be installed on your computer
ErrorUnsupportedSignInAssistantAlreadyInstalledDescriptionUninstall the Sign-In Assistant and try the installation again.
ErrorUnsupportedSignInAssistantAlreadyInstalledTitleThe version of Microsoft Online Services Sign-In Assistant that is already running on your computer is no longer supported
ErrorUpdateNotApprovedDescriptionIf the issue persists, contact your system administrator.
ErrorUpdateNotApprovedTitleThis update is not approved for your organization
ErrorUpdateUponRestartMicrosoft Office 365 will attempt to update your computer upon restart.
EulaDescriptionReview the service agreements. To continue, click I accept.Description of the EULA screen
EulaLinkView the Microsoft Office 365 privacy policy.Text of the EULA link
EulaTitleReview and accept the service agreementsTitle of the EULA screen
FinishUpdatesFailedFormatStringUpdates that failed to install: {0}This string would be part of a final "update complete" report list. It is formatted accordingly.
LoggingSaveErrorDescriptionOffice 365 desktop setup was unable to create your Office 365 desktop setup log.Description text for save error dialog box
LoggingSaveErrorTitleError creating Office 365 desktop setup logTitle text for save error dialog box
MainDescriptionSomeUpdatesFailedSome updates failed to install. Select a failed update for more information. Please save your work and restart your computer. If you want to continue working, you can choose to restart later.Description of some updates failed screen
MainLinkTroubleshootLearn how to troubleshoot installation errors
OfficeReleasesSupportedYour version of Microsoft Office is not compatible with Office 365. Office 365 only supports released versions of Office and Office service packs. Update your version of Office to a supported version, and then run Office 365 again.Text in prerequisites screen about supported Office releases
StatusConfigureFailedConfiguration failedStatus column value
StatusDownloadFailedDownload failedStatus column value
StatusInstallFailedInstallation failedStatus column value
UserConfigurationDownloadErrorDescriptionThe information required to configure your computer for Microsoft Office 365 could not be downloaded. If the issue persists, contact Microsoft Office 365 Support.Description of error dialog box when user configuration data cannot be downloaded
UserConfigurationDownloadErrorTitleApplication configuration incompleteTitle of error dialog box when user configuration data cannot be downloaded
UserConfigurationVersionErrorDescriptionPlease launch the latest version of the application from the Microsoft Online Services Portal.Description of the error dialog box that states that user has to run the latest version of the application through the Information Worer (IW) Portal
UserConfigurationVersionErrorTitleThis version of the application is no longer supported.Title of the error dialog box that states that the user has to run the latest version of the application through the W Portal
WarningBelowSystemRequirementsThe version of Microsoft Windows or Microsoft Office you are using is not compatible with Microsoft Office 365.Text for the system requirements dialog box
WarningCloseApplicationsToContinueTitleYou must close the following applications before Microsoft Office 365 can be configured:Title of the "You need to close" dialog box. Description is a list of application names.


References

For more information about issues that could occur when you run Office 365 Desktop Setup, click the following article numbers to view the articles in the Microsoft Knowledge Base:
2392274  (http://support.microsoft.com/kb/2392274/ ) Office 365 Desktop Setup can't download updates, or you receive a "Your computer is not allowed to connect to the Microsoft Update service" error message
Still need help? Go to the Office 365 Community (http://community.office365.com/) website.

Applies to
  • Microsoft Office 365
Keywords: 
o365 o365a o365e o365022013 o365m o365p KB2404500
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