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Article ID: 2405793 - Last Review: February 8, 2012 - Revision: 5.0

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SUMMARY

This article describes the Microsoft Outlook 2010 issues that are fixed in the hotfix package that is dated October 26, 2010.

INTRODUCTION

Issues that this hotfix package fixes

  • The ViewCtl.Selection Selection object is broken in the Outlook 2010 conversation view.

  • You still receive modification notifications in Outlook 2010 even though you set the EnableConflictLogging registry key in the policies hive.

  • A user tries to move an item from the most recently used (MRU) list in the ribbon to the root of a store in Outlook 2010. In this situation, the operation fails and the user receives the following error message:
    The folder is not available.

  • When you have a form that does not implement the IRenItem private interface in Outlook 2010, you cannot compose the form.

  • Consider the following scenario:
    • You have a computer that has Outlook 2010 installed in the Arabic version or Hebrew version.
    • You open an item that contains an attachment in Outlook 2010.

    In this scenario, the icon of the attachment that represents the file type of the attachment is flipped and appears in reverse. Any texts or logos in the icon appear incorrect. This includes third-party logos.

  • Consider the following scenario:
    • You have a form that contains a script in Outlook 2010.
    • The script contains more than 4096 characters.

    In this scenario, every 4096th character in the form is missed.

    Note This problem occurs because Outlook 2010 uses an incorrect API for converting wide characters to ANSI characters.

  • Certain recurring meeting requests or recurring appointments are not displayed in Outlook 2010.

  • Consider the following scenario:
    • You add a user into the contact list from the global address list (GAL) in Outlook 2010.
    • You create a meeting request that contains a meeting workspace.
    • You add the user to the meeting request.

    In this scenario, the user is not added to the meeting workspace of the meeting request in Microsoft SharePoint. Additionally, you receive the following error message:
    You are currently working with Outlook offline. To update the attendees in the Meeting Workspace, you must have a local copy of the Address Book installed. Either download the Address Book with the Full details option selected, and then send the meeting update or use Outlook online.
  • Consider the following scenario:
    • Computer A has Windows XP installed with Outlook 2003.
    • Computer B has Windows 7 installed with Outlook 2010.
    • You migrate your Outlook profile configured in cached mode from computer A to computer B by using the Windows User State Migration Tool (USMT).
    • You start Outlook 2010 for the first time after your profile was migrated by using USMT.

    In this scenario, you receive one of the following Outlook error messages:
    Cannot open your default e-mail folders. The attempt to logon to Microsoft Exchange has failed.

    Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log on to Microsoft Exchange has failed.

  • You open Outlook 2010 on a computer that has Microsoft Dynamics CRM for Microsoft Office Outlook installed. In this situation, you find that the sort order of the CRM message store is incorrect based on the design.

  • Consider the following scenario:
    • You share your calendar with a user in Outlook 2010.
    • You create a meeting request and add the user as an attendee.
    • The user opens the meeting request from the scheduling assistant.

    In this scenario, the user cannot open the meeting request. Additionally, the user receive the following error message:
    Cannot open this item.
  • 2458423  (http://support.microsoft.com/kb/2458423/ ) The message classification feature is unavailable when you disable the "Do Not Forward" option in Outlook 2010

MORE INFORMATION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.
The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook2010-kb2405793-fullfile-x86-glb.exe14.0.5128.500014,268,50409-Oct-201009:05x86

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook-x-none.mspNot Applicable15,589,88808-Oct-201021:45Not Applicable

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Emsmdb32.dll14.0.5127.50001,559,48028-Sep-201018:51Not Applicable
Exsec32.dll14.0.5125.5000330,06409-Sep-201001:40Not Applicable
Mimedir.dll14.0.5126.5000358,24014-Sep-201001:11x86
Mspst32.dll14.0.5124.50001,226,67201-Sep-201008:36Not Applicable
Olmapi32.dll14.0.5128.50003,197,31208-Oct-201014:44x86
Omsmain.dll14.0.5120.5000724,35221-Jul-201023:17x86
Omsxp32.dll14.0.5120.5000234,38421-Jul-201023:17x86
Outlook.exe14.0.5128.500015,918,94408-Oct-201014:45x86
Outlvbs.dll14.0.5126.500055,66414-Sep-201001:11Not Applicable
Scnpst32.dll14.0.5124.5000329,64031-Aug-201015:19x86
Scnpst64.dll14.0.5124.5000340,40031-Aug-201015:19x86

x64

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook2010-kb2405793-fullfile-x64-glb.exe14.0.5128.500017,094,56011-Oct-201000:55x86

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook-x-none.mspNot Applicable18,276,35210-Oct-201012:44Not Applicable

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Emsmdb32.dll14.0.5127.50002,138,55228-Sep-201019:06Not Applicable
Exsec32.dll14.0.5125.5000474,96009-Sep-201002:05Not Applicable
Mimedir.dll14.0.5126.5000542,56014-Sep-201001:12x64
Mspst32.dll14.0.5124.50001,664,43201-Sep-201008:56Not Applicable
Olmapi32.dll14.0.5128.50004,512,12808-Oct-201015:46x64
Omsmain.dll14.0.5120.50001,104,25621-Jul-201023:16x64
Omsxp32.dll14.0.5120.5000368,01621-Jul-201023:16x64
Outlook.exe14.0.5128.500024,551,77608-Oct-201015:46x64
Outlvbs.dll14.0.5126.500071,53614-Sep-201001:12Not Applicable
Scnpst32.dll14.0.5124.5000442,28031-Aug-201016:34x64
Scnpst64.dll14.0.5124.5000442,28831-Aug-201016:34x64

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

APPLIES TO
  • Microsoft Outlook 2010
Keywords: 
kbsurveynew kbhotfixserver kbautohotfix kbexpertiseinter kbqfe kbhotfixallversions KB2405793
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