DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 241309 - Last Review: October 26, 2013 - Revision: 5.0

Hotfix Download Available
View and request hotfix downloads
 
This article was previously published under Q241309
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

The Isinteg.exe tool does not end successfully and you may receive a Dr. Watson error message. The following stack trace is from this failure:
> kb
FramePtr  RetAddr   Param1   Param2   Param3   Function Name
0012f2dc  0041f9a4  00c95ce0 0041fa93 a6e02000 ISINTEG!FULLCHKMGR::EcTestCross+0xed
0012f2e4  0041fa93  a6e02000 000002b8 00000000 ISINTEG!CHKMGR::CHKMGR+0x4
a6e02000  00000000  00000000 00000000 00000000 ISINTEG!EcExecChkMgr+0xa3
				

Resolution

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014  (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
Collapse this imageExpand this image
Download
Download Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
Alpha:
Collapse this imageExpand this image
Download
Download Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

Status

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

More information

You may see a similar output from the utility:
ISINTEG -pri -fix -test alltests -verbose -detailed

Microsoft Exchange Information Store Integrity Checker v5.5.2448.0
Copyright (c) 1986-1997 Microsoft Corp.   All rights reserved.
Started:    05/27/99 12:43:16
Server name: HQ1
Store path: D:\exchsrvr\MDBDATA\PRIV.EDB
Store size: 2799706112 bytes
Output log: isinteg.pri
Check mode: check and fix
Options: -pri -fix -test alltests -verbose -detailed 

The Information Store has not been shut down clean.
Hence enabling the Row Count/Dumpster Count test.
You may also specify -test rowcounts (or) -test dumpsterref to run these tests
Starting test 1 of 23, 'Categorization Tables'
Finished Categorization Tables. Time: 0h:0m:0s
Starting test 2 of 23, 'Restriction Tables'
Finished Restriction Tables. Time: 0h:0m:0s
Starting test 3 of 23, 'Search Folder Links'
Finished Search Folder Links. Time: 0h:0m:19s
Starting test 4 of 23, 'Global'
Finished Global, number of rows = 1. Time: 0h:0m:0s
Starting test 5 of 23, 'Delivered To'
Finished Delivered To, number of rows = 1. Time: 0h:0m:0s
Starting test 6 of 23, 'Search Queue'
Finished Search Queue. Time: 0h:0m:0s
Starting test 7 of 23, 'Timed Events'
Timed event are : Expiration = 2, 
Finished Timed Events, number of rows = 2. Time: 0h:0m:0s
Starting test 8 of 23, 'reference table construction'
ref table construction on INID returned ecNotFound-MAPI_E_NOT_FOUND
				

Applies to
  • Microsoft Exchange Server 5.5 Standard Edition
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbfix KB241309
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support