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Article ID: 2451623 - Last Review: January 14, 2011 - Revision: 1.0

SYMPTOMS

Consider the following scenario:  
  • You are in an Microsoft Dynamics CRM 4.0 environment.
  • You create a workflow that is based on a customer entity.
  • In the workflow, you add a Send Email step that uses an email template.
  • You run the workflow.
In this scenario, the status reason of the workflow remains Waiting. Additionally, the corresponding email message is not sent.

RESOLUTION

This problem is fixed in the latest cumulative update rollup for Microsoft Dynamics CRM 4.0. For more information about the latest cumulative update rollup for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
949256  (http://support.microsoft.com/kb/949256/ ) Microsoft Dynamics CRM 4.0 updates and hotfixes


Note This problem was originally fixed in Update Rollup 15 for Microsoft Dynamics CRM 4.0.
For more information about Update Rollup 15 for Microsoft Dynamics CRM 4.0, click the following article number to view the article in the Microsoft Knowledge Base:
2449283  (http://support.microsoft.com/kb/2449283/ ) Update Rollup 15 for Microsoft Dynamics CRM 4.0 is available

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Microsoft Business Solutions CRM software hotfix and update package terminology, click the following article number to view the article in the Microsoft Knowledge Base:
887283  (http://support.microsoft.com/kb/887283/ ) Microsoft Business Solutions CRM software hotfix and update package naming standards

APPLIES TO
  • Microsoft Dynamics CRM 4.0
Keywords: 
kbqfe kbfix kbmbsmigrate kbsurveynew kbexpertiseinter KB2451623
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