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Article ID: 245664 - Last Review: February 28, 2014 - Revision: 3.4

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If you perform a backup of an Exchange Server database by using the Microsoft Windows NT Backup program from a Terminal Server Client session, the following error message may be displayed:
The Microsoft Exchange service on server_name has reported an error. Check the event log for more information.
The following event is logged in the application event log:
Event Source: NTBackup
Event ID: 8010
Microsoft Exchange services returned 'c7ff000d' from a call to 'BackupRead()' additional data ' - '


To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
191014  ( ) How to obtain the latest Exchange Server 5.5 service pack


To work around this issue, do not use the Windows NT Backup program from a Terminal Server Client session. Run the Windows NT Backup program on the local Exchange Server computer or perform a remote backup from another server by using the Windows NT Backup program.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

  • Microsoft Exchange Server 5.5 Standard Edition, when used with:
    • Microsoft Windows 2000 Standard Edition
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