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Article ID: 2459268 - Last Review: April 13, 2011 - Revision: 1.0

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SYMPTOMS

Assume that you attach some digitizer devices to a computer that is running Windows 7 or Windows Server 2008 R2. When the computer enters or resumes from the Soft Off (S5) power state, the computer may crash. Additionally, you may receive a Stop error message that resembles the following:
STOP 0x0000009F (parameter1, parameter2, parameter3, parameter4)
The DRIVER_POWER_STATE_FAILURE
Notes
  • The parameters in this Stop error message may vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop error messages are caused by this problem.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.2089576,28803-Feb-201103:56x86
Usbhub.sys6.1.7600.20895258,56003-Feb-201103:56x86
Usbccgp.sys6.1.7601.2165376,28803-Feb-201103:54x86
Usbhub.sys6.1.7601.21653258,56003-Feb-201103:55x86
Usbccgp.sys6.1.7600.2089576,28803-Feb-201103:56x86
Usbhub.sys6.1.7600.20895258,56003-Feb-201103:56x86
Usbccgp.sys6.1.7601.2165376,28803-Feb-201103:54x86
Usbhub.sys6.1.7601.21653258,56003-Feb-201103:55x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.2089599,32803-Feb-201104:27x64
Usbhub.sys6.1.7600.20895343,04003-Feb-201104:27x64
Usbccgp.sys6.1.7601.2165399,32803-Feb-201104:30x64
Usbhub.sys6.1.7601.21653343,04003-Feb-201104:30x64
Usbccgp.sys6.1.7600.2089599,32803-Feb-201104:27x64
Usbhub.sys6.1.7600.20895343,04003-Feb-201104:27x64
Usbccgp.sys6.1.7601.2165399,32803-Feb-201104:30x64
Usbhub.sys6.1.7601.21653343,04003-Feb-201104:30x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbccgp.sys6.1.7600.20895222,72003-Feb-201103:44IA-64
Usbhub.sys6.1.7600.20895972,80003-Feb-201103:45IA-64
Usbccgp.sys6.1.7601.21653222,72003-Feb-201103:42IA-64
Usbhub.sys6.1.7601.21653973,31203-Feb-201103:42IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about system power states, visit the following Microsoft Developer Network (MSDN) website:
General information about system power states (http://msdn.microsoft.com/en-us/library/aa373229(VS.85).aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,625
Date (UTC)03-Feb-2011
Time (UTC)14:36
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20895_none_0871231b3a9b9310.manifest
File versionNot applicable
File size3,508
Date (UTC)03-Feb-2011
Time (UTC)05:57
PlatformNot applicable
File nameX86_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21653_none_0a80bf3d37a35c8a.manifest
File versionNot applicable
File size3,508
Date (UTC)03-Feb-2011
Time (UTC)05:55
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7600.20895_none_cb4d919088eb9937.manifest
File versionNot applicable
File size3,060
Date (UTC)03-Feb-2011
Time (UTC)06:01
PlatformNot applicable
File nameX86_usb.inf_31bf3856ad364e35_6.1.7601.21653_none_cd5d2db285f362b1.manifest
File versionNot applicable
File size3,060
Date (UTC)03-Feb-2011
Time (UTC)05:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7600.20895_none_648fbe9ef2f90446.manifest
File versionNot applicable
File size3,512
Date (UTC)03-Feb-2011
Time (UTC)06:57
PlatformNot applicable
File nameAmd64_embedded-usb.inf_31bf3856ad364e35_6.1.7601.21653_none_669f5ac0f000cdc0.manifest
File versionNot applicable
File size3,512
Date (UTC)03-Feb-2011
Time (UTC)07:02
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7600.20895_none_276c2d1441490a6d.manifest
File versionNot applicable
File size3,064
Date (UTC)03-Feb-2011
Time (UTC)06:58
PlatformNot applicable
File nameAmd64_usb.inf_31bf3856ad364e35_6.1.7601.21653_none_297bc9363e50d3e7.manifest
File versionNot applicable
File size3,064
Date (UTC)03-Feb-2011
Time (UTC)07:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,645
Date (UTC)03-Feb-2011
Time (UTC)14:36
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7600.20895_none_cb4f358688e9a233.manifest
File versionNot applicable
File size3,062
Date (UTC)03-Feb-2011
Time (UTC)06:46
PlatformNot applicable
File nameIa64_usb.inf_31bf3856ad364e35_6.1.7601.21653_none_cd5ed1a885f16bad.manifest
File versionNot applicable
File size3,062
Date (UTC)03-Feb-2011
Time (UTC)06:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,933
Date (UTC)03-Feb-2011
Time (UTC)14:36
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Home Basic
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2459268
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