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Article ID: 2462424 - Last Review: August 12, 2011 - Revision: 6.0

Symptoms

When System Center Data Protection Manager 2010 (DPM) initiates a Hyper-V backup using child partition for a guest, the DPM backup job fails with the following details and alert:

Type: Recovery point
Status: Failed
Description: DPM encountered a retryable VSS error. (ID 30112 Details: VssError:The writer experienced a transient error.  If the backup process is retried, the error may not reoccur.
 (0x800423F3))
 More information
End time: 
Start time: 
Time elapsed: 
Data transferred: 0 MB
Cluster node Hyper-V-Node.domain.com
Recovery Point Type Express Full
Source details: \Backup Using Child Partition Snapshot\My-Guest
Protection group: VMs on CSV

Affected area: \Backup Using Child Partition Snapshot\My-Guest
Occurred since: 
Description: Recovery point creation jobs for Microsoft Hyper-V \Backup Using Child Partition Snapshot\My-Guest on My-Guest.Hyper-V-Node.domain.com
have been failing. The number of failed recovery point creation jobs = 1.
If the datasource protected is SharePoint, then click on the Error Details to view the list of databases for which recovery point creation failed. (ID 3114)
DPM encountered a retryable VSS error. (ID 30112 Details: VssError:The writer experienced a transient error.  If the backup process is retried,
the error may not reoccur.
(0x800423F3))
More information
Recommended action: Check the Application Event Log on Hyper-V-Node.domain.com for the cause of the failure. Fix the cause and retry the operation.
For more information on this error, go to http://go.microsoft.com/fwlink/?LinkId=132612.
Create a recovery point...
Resolution: To dismiss the alert, click below
Inactivate alert

The only event found on the Hyper-v host may be the following:

Log name:  Microsoft-Windows-Hyper-V-VMMS/Admin
Source:  Hyper-V-VMMS
Event ID: 10111
Level: Error
Description:  failed to mount the virtual hard drive '\\?\Volume{guid}\vm_name\vm_name.vhd' for virtual machine 'vm_name' (Virtual machine ID GUID).

You may also receive the following events when using the Microsoft iSCSI hardware provider:

Log Name:      Application
Source:        VSS
Date:         
Event ID:      12289
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Hyper-V-Node.domain.com
Description:
Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\fdc#generic_floppy_drive#5&e581bb8&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b} - 0000000000000318,0x00560000,0000000000000000,0,0000000000306370,4096,[0]).  hr = 0x80070001, Incorrect function.
.

Operation:
Exposing Recovered Volumes
Locating shadow-copy LUNs
PostSnapshot Event
Executing Asynchronous Operation

Context:
Device: \\?\fdc#generic_floppy_drive#5&e581bb8&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
Examining Detected Volume: Existing - \\?\fdc#generic_floppy_drive#5&e581bb8&0&0#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
Execution Context: Provider
Provider Name: Microsoft iSCSI Target VSS Hardware Provider
Provider Version: 3.3.16544
Provider ID: {2f900f90-00e9-440e-873a-96ca5eb079e5}
Current State: DoSnapshotSet

Cause

This can occur if you have a VSS hardware provider installed that does NOT support auto-recovery [VSS_VOLSNAP_ATTR_AUTORECOVERY].  This causes all Hyper-V host online backups to fail.

Auto-recovery is defined as:

-   In the virtual machine OS, a volume snapshot is taken;
-   In the host OS, take a snapshot of the volume hosting the VM vhd;
-   In the auto-recovery phase, vss fixes up the vhd on the host volume snapshot to a consistent state.

One such provider that does not support Auto-Recovery is the "Microsoft iSCSI Target VSS Hardware Provider" as seen below.

DISKSHADOW> list providers

        * ProviderID: {2f900f90-00e9-440e-873a-96ca5eb079e5}
                Type: [3] VSS_PROV_HARDWARE
                Name: Microsoft iSCSI Target VSS Hardware Provider
                Version: 3.3.16544
                CLSID: {363948d2-035d-4d1d-9bfc-473fece07dab}

        * ProviderID: {b5946137-7b9f-4925-af80-51abd60b20d5}
                Type: [1] VSS_PROV_SYSTEM
                Name: Microsoft Software Shadow Copy provider 1.0
                Version: 1.0.0.7
                CLSID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}

NOTE: To confirm which vss provider is used when a snapshot is taken, look for the following line in the DPMRACurr.errlog on the protected server and match up the ProviderID:[guid] with "vssadmin list providers" output or diskshadow list providers output.  The below confirms we're using the Microsoft iSCSI Target VSS Hardware Provider:

0990 17D8 11/05 13:02:42.416 31 vsssnapshotrequestor.cpp(585) [00000000003970D0]  NORMAL CVssSnapshotRequestor:: ProviderId:[{2F900F90-00E9-440E-873A-96CA5EB079E5}], h/w provider:[65536], volume:[\\?\Volume{de393808-58d8-11df-be86-00155d4e0e00}\]

Resolution

Since the VSS hardware provider does not support auto-recovery, you need to choose ONE of the options below, then perform the appropriate steps under that option in order to get good Hyper-V guest backups:

Option 1: Continue to use the VSS hardware provider but take saved state backups.  This will allow DPM to continue to take up to 3 simultaneous guest backups per node, however the VM's will need to be backed up in a saved state so auto-recovery is not used.

a. In the settings of every guest under Integration Services, uncheck the option:  "Backup (volume snapshot)"
b. Configure the DPM protection group to perform the host level backups of the guests after normal production hours so users will not be impacted when the guest goes into a saved state when a backup is initiated.

Option 2: Configure each node to use the built-in System VSS Provider, then enable Hyper-V serialization.  This will take longer to back up the guests since only one guest can be backed up at a time per node / per CSV.

a. On every node in the Hyper-V cluster, open regedit and add the key below.  This will tell the DPM agent to use System Software Provider:

      HKLM\Software\Microsoft\Microsoft Data Protection Manager\Agent\UseSystemSoftwareProvider

b. Enable Hyper-V Serialization according to the following technet article:
        
Considerations for Backing Up Virtual Machines on CSV with the System VSS Provider : http://technet.microsoft.com/en-us/library/ff634192.aspx

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft System Center Data Protection Manager 2010
Keywords: 
KB2462424
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