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Article ID: 2465990 - Last Review: April 12, 2011 - Revision: 2.0

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SYMPTOMS

When you try to open a Windows Management Instrumentation (WMI) namespace on a computer that is running Windows Server 2008 R2 or Windows 7, you receive an error message that resembles the following:

0x80041002 (WBEM_E_NOT_FOUND)
The following event is also recorded in the system event log:

Log Name: System
Source: Microsoft-Windows-GroupPolicy
Date: <date and time>
Event ID: 1090
Task Category: None
Level: Warning
Keywords:
User: <user name>
Computer: <computer name>
Description: Windows failed to record Resultant Set of Policy (RSoP) information, which describes the scope of Group Policy objects applied to the computer or user. This could be caused by Windows Management Instrumentation (WMI) service being disabled, stopped, or other WMI errors. Group Policy settings successfully applied to the computer or user; however, management tools may not report accurately.

Notes

  • An example of a namespace is root\cimv2 or root\rsop.
  • Not all "0x80041002 (WBEM_E_NOT_FOUND)" errors are caused by this problem.

CAUSE

This issue occurs because the WMI repository is corrupted.

The WMI service does not correctly handle an item deletion operation for the WMI repository. This behavior causes the index tree of the WMI repository to become corrupted. Therefore, you experience the error that is described in "Symptoms" section when you try to open a namespace.

Note
Not all WMI repository corruption is caused by this issue.

RESOLUTION

After you apply this hotfix, you have to reset the repository to recover from the issue.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.0.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Repdrvfs.dll6.1.7600.20866300,54428-Dec-201005:31x86
Repdrvfs.dll6.1.7601.21627300,54428-Dec-201005:33x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Repdrvfs.dll6.1.7600.20866451,58428-Dec-201006:11x64
Repdrvfs.dll6.1.7601.21627451,58428-Dec-201006:28x64
Repdrvfs.dll6.1.7600.20866300,54428-Dec-201005:31x86
Repdrvfs.dll6.1.7601.21627300,54428-Dec-201005:33x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Repdrvfs.dll6.1.7600.208661,063,93628-Dec-201005:19IA-64
Repdrvfs.dll6.1.7601.216271,063,93628-Dec-201005:11IA-64
Repdrvfs.dll6.1.7600.20866300,54428-Dec-201005:31x86
Repdrvfs.dll6.1.7601.21627300,54428-Dec-201005:33x86

WORKAROUND

To work around this issue, disable the Resultant Set of Policy (RSoP) logging policy.

For more information about the Resultant Set of Policy (RSoP) Group Policy settings, see the related articles that are listed in "More information."

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Resultant Set of Policy (RSoP) Group Policy settings, visit the following Microsoft TechNet website:
Introducing Resultant Set of Policy Tools and Settings ( http://technet.microsoft.com/en-us/library/cc779663(WS.10).aspx)
For more information about the similar issue in Windows Server 2003 R2, click the following article number to view the article in the Microsoft Knowledge Base:
2257980  (http://support.microsoft.com/kb/2257980/ ) "0x80041002 (WBEM_E_NOT_FOUND)" error code occurs when you try to open a WMI namespace on a computer that is running Windows Server 2003 SP2
For more information the similar issue in Windows Server 2008 or in Windows Vista, click the following article number to view the article in the Microsoft Knowledge Base:
2464876  (http://support.microsoft.com/kb/2464876/ ) "0x80041002 (WBEM_E_NOT_FOUND)" error code occurs when you try to open a WMI namespace on a computer that is running Windows Server 2008 or Windows Vista
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,661
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameX86_5d3ac74a1788d710fb8060e3a27e5076_31bf3856ad364e35_6.1.7601.21627_none_2e1f2e16c3782665.manifest
File versionNot applicable
File size709
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameX86_cb786c0a93e90d2da62091439bf80430_31bf3856ad364e35_6.1.7600.20866_none_198c2f666b204097.manifest
File versionNot applicable
File size709
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameX86_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7600.20866_none_7eb85489ab4b2a67.manifest
File versionNot applicable
File size3,614
Date (UTC)28-Dec-2010
Time (UTC)05:58
PlatformNot applicable
File nameX86_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7601.21627_none_80caf189a8503fe6.manifest
File versionNot applicable
File size3,614
Date (UTC)28-Dec-2010
Time (UTC)06:01
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_207499cd3591df30f95c18daa7ddc9f9_31bf3856ad364e35_6.1.7600.20866_none_c61d42fca5912f3e.manifest
File versionNot applicable
File size713
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_2f6abbd54190a1e7b1940f8f4c71f4e0_31bf3856ad364e35_6.1.7601.21627_none_c3efba937ecfa716.manifest
File versionNot applicable
File size713
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_38641a9fac779440ada7b55540e50e0f_31bf3856ad364e35_6.1.7600.20866_none_f6f4b661325ec525.manifest
File versionNot applicable
File size713
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_68bcc81c0643dc2dc4375e420ad915ad_31bf3856ad364e35_6.1.7601.21627_none_68889203cbdf6dae.manifest
File versionNot applicable
File size1,068
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_73664137858b73823f43c5f0c9fe1e39_31bf3856ad364e35_6.1.7600.20866_none_517d2cd95adb46a0.manifest
File versionNot applicable
File size1,068
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_905a98e6f48b825d66d25b9924e97e53_31bf3856ad364e35_6.1.7601.21627_none_e864d7937978433f.manifest
File versionNot applicable
File size713
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7600.20866_none_dad6f00d63a89b9d.manifest
File versionNot applicable
File size3,616
Date (UTC)28-Dec-2010
Time (UTC)06:53
PlatformNot applicable
File nameAmd64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7601.21627_none_dce98d0d60adb11c.manifest
File versionNot applicable
File size3,616
Date (UTC)28-Dec-2010
Time (UTC)06:59
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,947
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7600.20866_none_e52b9a5f98095d98.manifest
File versionNot applicable
File size2,324
Date (UTC)28-Dec-2010
Time (UTC)05:50
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7601.21627_none_e73e375f950e7317.manifest
File versionNot applicable
File size2,324
Date (UTC)28-Dec-2010
Time (UTC)05:54
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_38641a9fac779440ada7b55540e50e0f_31bf3856ad364e35_6.1.7600.20866_none_9ad7bed379ff5ceb.manifest
File versionNot applicable
File size712
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameIa64_821d3bde38216206440e56f7a6b0c8c0_31bf3856ad364e35_6.1.7601.21627_none_2ef80b0c34319347.manifest
File versionNot applicable
File size711
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameIa64_905a98e6f48b825d66d25b9924e97e53_31bf3856ad364e35_6.1.7601.21627_none_8c47e005c118db05.manifest
File versionNot applicable
File size712
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameIa64_f7488ad331830647d6fdca1bf8b69dff_31bf3856ad364e35_6.1.7600.20866_none_59b0524ae0db362a.manifest
File versionNot applicable
File size711
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameIa64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7600.20866_none_7eb9f87fab493363.manifest
File versionNot applicable
File size3,615
Date (UTC)28-Dec-2010
Time (UTC)06:51
PlatformNot applicable
File nameIa64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7601.21627_none_80cc957fa84e48e2.manifest
File versionNot applicable
File size3,615
Date (UTC)28-Dec-2010
Time (UTC)06:52
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,169
Date (UTC)28-Dec-2010
Time (UTC)22:56
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7600.20866_none_e52b9a5f98095d98.manifest
File versionNot applicable
File size2,324
Date (UTC)28-Dec-2010
Time (UTC)05:50
PlatformNot applicable
File nameWow64_microsoft-windows-wmi-core-repdrvfs-dll_31bf3856ad364e35_6.1.7601.21627_none_e73e375f950e7317.manifest
File versionNot applicable
File size2,324
Date (UTC)28-Dec-2010
Time (UTC)05:54
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2465990
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