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Article ID: 2466373 - Last Review: February 10, 2011 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You customize a Microsoft Management Console (MMC) that has the Group Policy Management Console (GPMC) snap-in.
  • You select any Group Policy object (GPO), and then you click the Settings tab in the details pane.
  • You select another node in the console tree, and then you use the BACKSPACE or arrow keys to perform some operations.
In this scenario, the BACKSPACE or arrow keys do not work. You have to use the mouse to perform operations.

CAUSE

This issue occurs because the keyboard input is not handled by the correct window component.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems: 
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Additionally, you must have Remote Server Administration Tools for Windows 7 installed on the computer that is running Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpmc.mscNot applicable146,44610-Jun-200921:28Not applicable
Gpoadmin.dll6.1.7600.208611,292,80018-Dec-201005:27x86
Gpoadmincustom.dll6.1.7600.20861744,96018-Dec-201005:27x86
Gpmc.mscNot applicable146,44605-Nov-201002:01Not applicable
Gpoadmin.dll6.1.7601.175141,292,80020-Nov-201012:19x86
Gpoadmincommon.dll6.1.7601.1751473,21620-Nov-201012:19x86
Gpoadmincustom.dll6.1.7601.21624744,96018-Dec-201007:57x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpmc.mscNot applicable146,44610-Jun-200920:46Not applicable
Gpoadmin.dll6.1.7600.208611,796,09618-Dec-201006:06x64
Gpoadmincustom.dll6.1.7600.208611,078,78418-Dec-201006:06x64
Gpmc.mscNot applicable146,44605-Nov-201002:02Not applicable
Gpoadmin.dll6.1.7601.175141,796,09620-Nov-201013:26x64
Gpoadmincommon.dll6.1.7601.1751496,25620-Nov-201013:26x64
Gpoadmincustom.dll6.1.7601.216241,078,78418-Dec-201008:51x64
Gpmc.mscNot applicable146,44610-Jun-200921:28Not applicable
Gpoadmin.dll6.1.7600.208611,292,80018-Dec-201005:27x86
Gpoadmincommon.dll6.1.7600.1638573,21614-Jul-200901:15x86
Gpoadmincustom.dll6.1.7600.20861744,96018-Dec-201005:27x86
Gpmc.mscNot applicable146,44605-Nov-201002:01Not applicable
Gpoadmin.dll6.1.7601.175141,292,80020-Nov-201012:19x86
Gpoadmincommon.dll6.1.7601.1751473,21620-Nov-201012:19x86
Gpoadmincustom.dll6.1.7601.21624744,96018-Dec-201007:57x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Gpmc.mscNot applicable146,44610-Jun-200920:51Not applicable
Gpoadmin.dll6.1.7600.208613,037,18418-Dec-201005:15IA-64
Gpoadmincustom.dll6.1.7600.208611,847,80818-Dec-201005:15IA-64
Gpmc.mscNot applicable146,44605-Nov-201002:00Not applicable
Gpoadmin.dll6.1.7601.175143,037,18420-Nov-201010:26IA-64
Gpoadmincommon.dll6.1.7601.17514185,34420-Nov-201010:26IA-64
Gpoadmincustom.dll6.1.7601.216241,847,80818-Dec-201009:35IA-64
Gpmc.mscNot applicable146,44610-Jun-200921:28Not applicable
Gpoadmin.dll6.1.7600.208611,292,80018-Dec-201005:27x86
Gpoadmincommon.dll6.1.7600.1638573,21614-Jul-200901:15x86
Gpoadmincustom.dll6.1.7600.20861744,96018-Dec-201005:27x86
Gpmc.mscNot applicable146,44605-Nov-201002:01Not applicable
Gpoadmin.dll6.1.7601.175141,292,80020-Nov-201012:19x86
Gpoadmincommon.dll6.1.7601.1751473,21620-Nov-201012:19x86
Gpoadmincustom.dll6.1.7601.21624744,96018-Dec-201007:57x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_6b7540d94016101965f6a49b9ca63214_31bf3856ad364e35_6.1.7601.21624_none_c741c1a49b7f047e.manifest
File versionNot applicable
File size721
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameX86_f3dafaedd9d7b14d83d9582b18e258ec_31bf3856ad364e35_6.1.7600.20861_none_394f510f4faa2f9b.manifest
File versionNot applicable
File size721
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:47
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:47
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_69d83f7554d9455a9f07abc2b2e2d4af_31bf3856ad364e35_6.1.7601.21624_none_ed5557539310f136.manifest
File versionNot applicable
File size1,090
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameAmd64_fbd02910a9f7853bd51d22098f88a46a_31bf3856ad364e35_6.1.7600.20861_none_201993ef37d94c58.manifest
File versionNot applicable
File size1,090
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameAmd64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_12c31fa6e3812782.manifest
File versionNot applicable
File size118,697
Date (UTC)20-Dec-2010
Time (UTC)23:51
PlatformNot applicable
File nameAmd64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_14d7bd3ae0846faf.manifest
File versionNot applicable
File size118,697
Date (UTC)20-Dec-2010
Time (UTC)23:51
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:51
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:51
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_6a1e7817b3fb57a1c2e78a3465c97734_31bf3856ad364e35_6.1.7600.20861_none_e7aa87c09ad2eafa.manifest
File versionNot applicable
File size1,088
Date (UTC)20-Dec-2010
Time (UTC)23:44
PlatformNot applicable
File nameIa64_b173fe3033de4389baf225da4d43fcd0_31bf3856ad364e35_6.1.7601.21624_none_d7e5c7f5aa1b8234.manifest
File versionNot applicable
File size1,088
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameIa64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a628192b21bf48.manifest
File versionNot applicable
File size118,694
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameIa64_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8bac5ad28250775.manifest
File versionNot applicable
File size118,694
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7600.20861_none_b6a484232b23b64c.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable
File nameX86_microsoft-windows-g..rveradmintools-gpmc_31bf3856ad364e35_6.1.7601.21624_none_b8b921b72826fe79.manifest
File versionNot applicable
File size118,691
Date (UTC)20-Dec-2010
Time (UTC)23:45
PlatformNot applicable

APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows 7 Professional
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2466373
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