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Article ID: 2475837 - Last Review: July 16, 2013 - Revision: 10.1

The services or features discussed in this article may not be available in your region. Please review the Windows Phone Feature and service availability ( ( website for details on the services and features available in your region.


When you try to sync your Facebook account or use the Facebook features on your Windows Phone 7 you receive an error message with a specific error code:

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Facebook error
Facebook error

Not updated
We're having a problem connecting. Try again later.
Last tried [xx] seconds ago
Error code: [number]

Things to Try

There are several reasons why any of these error codes might occur. Here's a list of error code numbers. Click the number you received to find a solution:

After you complete one of the error code solutions, try to sync your phone again. To do this:
  1. On your phone, go to Start, flick left to App list, tap Settings
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    , and then tap Email+accounts.
  2. Tap and hold Facebook and tap Sync.
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Error codeIssue and what to try
Setup issue

Click here to show/hide solution

Connection issue or your request timed out

Click here to show/hide solution

Generic error

Click here to show/hide solution

Unable to remove the Facebook account

Click here to show/hide solution

More information

To learn more about using Facebook with your phone, see the following articles:


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  Get help from the knowledgeable Windows Phone Community.

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  View other helpful articles and contact information.

Applies to
  • Windows Phone 7 Consumer
  • Windows Phone Consumer
kbwp7 kbwp7sync kbwp7people kbwp7connectivity KB2475837
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