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Article ID: 2475891 - Last Review: September 3, 2013 - Revision: 8.0

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Summary

This article describes the Microsoft Office Outlook 2007 issues that are fixed in the hotfix package that is dated February 22, 2011.

Note There has a new hotfix package published at April 26, 2011, this new hotfix package fix more issues for Office Outlook 2007 and include all the fix this article described. For more information about this hotfix, visit the following Microsoft website:
2512788 Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): April 26, 2011

INTRODUCTION

Issues that this hotfix package fixes

  • Microsoft Office Outlook 2007 crashes when you try to view another user’s calendar. Specifically, this issue occurs when an expected property is not available.
  • You are granted the permission to access a mailbox folder as a reviewer in Office Outlook 2007. When you try to open an email message that requests a read receipt, you receive the following error message:
    Cannot open this item. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.
    Note This problem does not occur if the owner of the folder previously opened the email message.
  • Consider the following scenario:
    • You have an email account that has activated the Cached Exchange Mode and Download shared folders (excludes mail folders) settings.
    • You log on to the email account in Office Outlook 2007.
    • You add an attachment that exceeds the message size limit to an existing email message in the shared mailbox.
    • You save the email message.
    In this scenario, the message is saved and no error occurs. However, you should receive the following error message:
    The attachment size exceeds the allowable limit.

  • Consider the following scenario:
    • You have two user accounts in Office Outlook 2007, User A and User B.
    • You configure User A as a delegate of User B.
    • User A edits an item in User B’s calendar.
    • User B opens the item from his calendar.
    • User B views the information in the last modified by field.
    In this situation, User B is listed as the last person to change the item, instead of User A.
  • You install an add-in that logs on to the shared MAPI session in Office Outlook 2007. When you exit Office Outlook 2007, the Outlook process does not stop. This issue occurs because the add-in tries to log off from the shared MAPI session by using the MAPI_LOGOFF_SHARED flag.
  • When you use a POP or IMAP account to open an .eml file in Office Outlook 2007, the To and Cc fields are not displayed.
  • Assume that you apply the hotfix package that is described in Knowledge Base article 2412171 to Office Outlook 2007. Then, you cannot log on to a POP or IMAP account that is configured to use Secure Password Authentication (SPA).
  • Assume that you apply the hotfix package that is described in Knowledge Base article 2412171 to Office Outlook 2007. Then, if your MAPI profile is not configured to have an Exchange account, the following issues occur:
    • Office Outlook 2007 becomes slow when you switch between different folder views.
    • The AutoArchive button is unavailable.
  • Consider the following scenario:
    • In Office Outlook 2007, you send a meeting request to User A and User B.
    • User A does not send a response for the meeting request.
    • User B sends a tentative response to you and User A.
    • User A deletes the tentative response from his Inbox.
    In this scenario, the meeting request is also deleted from the calendar of User A.
  • Consider the following scenario:
    • You run Office Outlook 2007 in Online mode.
    • You click the Do not deliver before option to defer the delivery of an email message.
    • You send the deferred email message. The email message is stored in the Outbox.
    • You reopen the email message.
    • You change the initial deferred delivery time for the email message, and then you send it again.
    In this scenario, the deferred email message leaves the Outbox unexpectedly. Additionally, the email message is delivered immediately.
  • Consider the following scenario:
    • You configure an email account to use the Lightweight Directory Access Protocol (LDAP) Address Book.
    • You log on to the email account in Office Outlook 2007.
    • In a new email message, you add the nicknames of several recipients to the To field.
    • You send the email message.
    In this scenario, unexpected LDAP queries occur for each recipient. Additionally, Office Outlook 2007 stops responding.
  • You use smartcard-based authentication in Office Outlook 2007. Then, you enter an incorrect personal identification number (PIN). In this situation, the smartcard is locked.
  • The Delegates dialog box stops responding for a long time if you start Outlook by using an RPC over HTTP connection.
  • Office Outlook 2007 crashes when you try to access a public folders server. Additionally, you receive the following error message:
    App Name App Ver Mod Name Mod Ver Symbol

    outlook.exe 12.0.6550.5003 EMSMDB32.DLL 12.0.6550.5000 EMSMDB32.DLL!PreParseROP

  • Secure Password Authentication (SPA) is not used in Office Outlook 2007 when you try to log on to your mailbox account over a Secure Socket Layer (SSL) connection.
  • Consider the following scenario:
    • Your user principle name (UPN) differs from your SMTP address in Office Outlook 2007.
    • You install the hotfix package that is described in Knowledge Base article 2412171.
    • You use the Autodiscover service.
    In this scenario, the Autodiscover service fails.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have 2007 Microsoft Office Suite Service Pack 2 installed to apply this hotfix package.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585  (http://support.microsoft.com/kb/949585/ ) How to obtain the latest service pack for the 2007 Office suite

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Office-kb2475891-fullfile-x86-glb.exe12.0.6554.500011,939,0485-Feb-116:13x86

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Outlook-x-none.mspNot Applicable11,546,1124-Feb-1117:40Not Applicable

Outlook-x-none.msp information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Cnfnot32.exe12.0.6501.5000140,10411-Mar-0910:01Not Applicable
Contab32.dll12.0.6514.5000128,36017-Aug-0914:54x86
Dlgsetp.dll12.0.6501.500087,39211-Mar-0910:01x86
Dumpster.dll12.0.6501.500034,19211-Mar-0910:01x86
Emablt32.dll12.0.6518.5000115,57623-Sep-0914:01x86
Emsmdb32.dll12.0.6554.50001,504,6964-Feb-1113:09Not Applicable
Exsec32.dll12.0.6545.5000372,56013-Aug-1015:08Not Applicable
Impmail.dll12.0.6501.5000138,07211-Mar-0910:01x86
Mimedir.dll12.0.6550.5000340,32017-Nov-1020:59x86
Mlcfg32.cpl12.0.6501.500082,80811-Mar-0910:01Not Applicable
Mspst32.dll12.0.6553.50001,085,87219-Jan-119:19Not Applicable
Olkfstub.dll12.0.6501.5000253,80811-Mar-0910:01x86
Olmapi32.dll12.0.6554.50002,995,0724-Feb-1113:09x86
Omsmain.dll12.0.6550.5000661,88817-Nov-1020:52x86
Omsxp32.dll12.0.6550.5000194,44817-Nov-1020:52x86
Outlctl.dll12.0.6514.5000136,52017-Aug-0914:54x86
Outlmime.dll12.0.6554.5000596,8884-Feb-1113:09x86
Outlook.exe12.0.6554.500012,994,4164-Feb-1113:09x86
Outlph.dll12.0.6524.5000177,04020-Nov-0919:55x86
Outlvba.dll12.0.6501.500052,07211-Mar-0910:01x86
Outlvbs.dll12.0.6548.500057,2007-Oct-100:44Not Applicable
Pstprx32.dll12.0.6548.5000421,7367-Oct-100:44x86
Recall.dll12.0.6501.500038,24811-Mar-0910:01x86
Rm.dll12.0.6501.500075,62411-Mar-0910:01x86
Rtfhtml.dll12.0.6501.5000407,92012-Mar-0914:22x86
Scanost.exe12.0.6501.500054,08811-Mar-0910:01x86
Scanpst.exe12.0.6507.500037,26429-May-0917:27Not Applicable
Scnpst32.dll12.0.6553.5000273,83218-Jan-1110:32x86
Scnpst64.dll12.0.6553.5000282,03218-Jan-1110:32x86

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Office Outlook 2007
Keywords: 
kbqfe kbautohotfix kbhotfixrollup kbhotfixserver kbexpertiseinter kbsurveynew KB2475891
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