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Article ID: 247761 - Last Review: October 22, 2013 - Revision: 4.4

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SYMPTOMS

When you receive a Read/Not Read Notification (RN/NRN) over an X.400 connection (no Exchange Server-specific settings), it does not show up on the Tracking tab of the sent message in Outlook.

CAUSE

Outlook uses the PR_REPORT_TAG property to correlate the RN/NRN with the original sent message in the Sent Items folder. This property is not set when the RN/NRN is processed by the information store. As result, Outlook cannot find the original message to add the information to the Tracking tab.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014  (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
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Download Q248838enga.exe now (http://www.microsoft.com/downloads/details.aspx?FamilyID=04973543-a3ce-438e-aa9d-e39ae2e2a67c&DisplayLang=en)
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2651.32 or later. If you restore a Store.exe file earlier than version 5.5.2651.32 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
244976  (http://support.microsoft.com/kb/244976/EN-US/ ) XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5, 5.5 SP1, 5.5 SP2, 5.5 SP3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

APPLIES TO
  • Microsoft Outlook 2000 Standard Edition
  • Microsoft Outlook 97 Standard Edition
  • Microsoft Outlook 98 Standard Edition
  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Exchange Server 5.5 Service Pack 1
  • Microsoft Exchange Server 5.5 Service Pack 2
  • Microsoft Exchange Server 5.5 Service Pack 3
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB247761
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