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Article ID: 2482947 - Last Review: July 12, 2013 - Revision: 6.2

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Symptoms

If you generate a system health report on a Windows 7-based computer, the system health report reports that no antivirus program is installed on the computer even when an antivirus program is installed. This means that you can’t use the system health report in a domain environment to determine which computers do not have an antivirus program installed.

Additionally, the following message is in the report:
Symptom: The Security Center has not recorded an anti-virus product.
Cause: The Security Center is unable to identify an active anti-virus application. Either there is no anti-virus product installed or it is not recognized.
Resolution: 1. Verify that an anti-virus product is installed. 2. If an anti-virus product is installed and functioning configure Security Center to stop monitoring anti-virus status.

Cause

This issue occurs because the system health report engine uses an incorrect Windows Management Instrumentation (WMI) namespace to query information about installed antivirus applications.

Resolution

Note This hotfix uses a new Windows Management Instrumentation (WMI) namespace and only lets you verify the presence of an installed antivirus product. The product state cannot be reported.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix technical details

Workaround

To work around this issue, follow these steps:
  1. In Control Panel, open the Action Center item.

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  2. View the information that is displayed under Virus Protection in the Security section.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
To generate a system health report, follow these steps:
  1. In Control Panel, open the Action Center item.

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  2. In the navigation pane, click View performance information.

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  3. In the navigation pane, click Advanced Tools.

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  4. Click Generate a system health report.

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Notes
  • In the Resource and Performance Monitor window, the diagnostic results of the System Diagnostics Report indicate that "the Security Center has not recorded an anti-virus product."
  • You can also generate the system health report by running the perfmon /report command at a command prompt.

Additional file information

Additional file information for Windows 7


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Additional files for all supported x86-based versions of Windows 7



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Additional files for all supported x64-based versions of Windows 7

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbsurveynew kbexpertiseinter kbautohotfix kbfix kbqfe kbhotfixserver KB2482947
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