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Article ID: 2483955 - Last Review: September 17, 2013 - Revision: 12.0


When you try to access your email using, Yahoo!, or Gmail, Internet Explorer may hang or crash.


Incorrect date and time settings on your PC can cause problems accessing web-based email servers. Make sure that the date and time settings are correct on your PC. To check the date and time, follow these steps:

  1. In Control Panel, open Date and Time. To do this, click Start
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    type date and timein the Start Search box, and then click Date and Time in the Programs list.
  2. Click Change date and time.
  3. In the Date and Time Settings dialog box, set the date and time to the correct values.
  4. Click OK two times.
If the date and time settings on your PC were correct, incompatible or defective Internet Explorer add-ons might be interfering with the website. If you turn these add-ons off, you might be able to view websites again. To automatically disable a list of known incompatible add-ons, run the Internet Explorer Add-on Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.
Fix this problem
Internet Explorer freezes or crashes

If running the Fix it above did not resolve your issue, changes to your Internet Explorer options might prevent you from viewing your email website. You can reset Internet Explorer to its original settings to remove any changes to Internet Explorer without deleting your favorites or feeds. To automatically reset Internet Explorer settings, run the Reset Internet Explorer Settings Fix it. When asked whether you want to run or save the file, click Run, and then follow the steps in the wizard.

Fix this problem
Reset Internet Explorer Settings

More information

If you still can’t access some websites after you follow the steps in this article, select one of the following options for additional support:More Microsoft online articles
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Visit the Answers community and post your question about this error (

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Applies to
  • Windows Internet Explorer 8
  • Windows Internet Explorer 9
Additional support options
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